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Virtual reference service : from competencies to assessment

著者: R David Lankes; Philip Nast
出版: New York : Neal-Schuman Publishers, ©2008.
シリーズ: Virtual reference desk series.
エディション/フォーマット:   書籍 : Englishすべてのエディションとフォーマットを見る
データベース:WorldCat
概要:

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  続きを読む

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ジャンル/形式: Case studies
その他のフォーマット: Online version:
Virtual reference service.
New York : Neal-Schuman Publishers, ©2008
(OCoLC)682390876
資料の種類: インターネット資料
ドキュメントの種類: 図書, インターネットリソース
すべての著者/寄与者: R David Lankes; Philip Nast
ISBN: 9781555705282 1555705286 1856046389 9781856046381
OCLC No.: 145732820
形態 xv, 206 pages : illustrations ; 23 cm.
コンテンツ: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
シリーズタイトル: Virtual reference desk series.
責任者: R. David Lankes [and others] ; edited by Philip Nast.
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." 続きを読む

 
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