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Virtual reference service : from competencies to assessment

저자: R David Lankes; Philip Nast
출판사: New York : Neal-Schuman Publishers, ©2008.
시리즈: Virtual reference desk series.
판/형식:   Print book : 영어모든 판과 형식 보기
데이터베이스:WorldCat
요약:

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  더 읽기…

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장르/형태: Case studies
추가적인 물리적 형식: Online version:
Virtual reference service.
New York : Neal-Schuman Publishers, ©2008
(OCoLC)682390876
자료 유형: 인터넷 자료
문서 형식: 책, 인터넷 자원
모든 저자 / 참여자: R David Lankes; Philip Nast
ISBN: 9781555705282 1555705286 1856046389 9781856046381
OCLC 번호: 145732820
설명: xv, 206 pages : illustrations ; 23 cm.
내용: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
일련 제목: Virtual reference desk series.
책임: R. David Lankes [and others] ; edited by Philip Nast.
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." 더 읽기…

 
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