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Virtual reference service : from competencies to assessment

著者: R David Lankes; Philip Nast
出版商: New York : Neal-Schuman Publishers, ©2008.
丛书: Virtual reference desk series.
版本/格式:   图书 : 英语查看所有的版本和格式
数据库:WorldCat
提要:

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  再读一些...

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类型/形式: Case studies
附加的形体格式: Online version:
Virtual reference service.
New York : Neal-Schuman Publishers, ©2008
(OCoLC)682390876
材料类型: 互联网资源
文件类型: 书, 互联网资源
所有的著者/提供者: R David Lankes; Philip Nast
ISBN: 9781555705282 1555705286 1856046389 9781856046381
OCLC号码: 145732820
描述: xv, 206 pages : illustrations ; 23 cm.
内容: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
丛书名: Virtual reference desk series.
责任: R. David Lankes [and others] ; edited by Philip Nast.
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"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." 再读一些...

 
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