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Virtual reference service : from competencies to assessment

Author: R David Lankes; et al
Publisher: New York : Neal-Schuman Publishers, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A collection that shares best practices, foreword looking models, and advice on the developments in virtual reference. It discusses the building of consortia, motivational and coaching techniques for  Read more...

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Genre/Form: Cas, Études de
études diverses
[études diverses]
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: R David Lankes; et al
ISBN: 9781555705282 1555705286
OCLC Number: 377918928
Description: xv, 206 p. : ill. ; 23 cm
Contents: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
Responsibility: edited by R. David Lankes ... [et al.].
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