doorgaan naar inhoud
Virtual reference service : from competencies to assessment Voorbeeldweergave van dit item
SluitenVoorbeeldweergave van dit item

Virtual reference service : from competencies to assessment

Auteur: R David Lankes; Philip Nast
Uitgever: New York : Neal-Schuman Publishers, ©2008.
Serie: Virtual reference desk series.
Editie/Formaat:   Gedrukt boek : EngelsAlle edities en materiaalsoorten bekijken.
Samenvatting:
"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both  Meer lezen...
Beoordeling:

(nog niet beoordeeld) 0 met beoordelingen - U bent de eerste

Onderwerpen
Meer in deze trant

 

Zoeken naar een in de bibliotheek beschikbaar exemplaar

&AllPage.SpinnerRetrieving; Bibliotheken met dit item worden gezocht…

Details

Genre/Vorm: Case studies
Aanvullende fysieke materiaalsoort: Online version:
Virtual reference service.
New York : Neal-Schuman Publishers, ©2008
(OCoLC)682390876
Genre: Internetbron
Soort document Boek, Internetbron
Alle auteurs / medewerkers: R David Lankes; Philip Nast
ISBN: 9781555705282 1555705286 1856046389 9781856046381
OCLC-nummer: 145732820
Beschrijving: xv, 206 pages : illustrations ; 23 cm.
Inhoud: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump --
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet --
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson --
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith --
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios --
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford --
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper --
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina --
A comprehensive VR training program / Joann Wasik.
Serietitel: Virtual reference desk series.
Verantwoordelijkheid: R. David Lankes [and others] ; edited by Philip Nast.
Meer informatie

Fragment:

Discusses the building of consortia, motivational and coaching techniques for staff, instant messaging options, the creation of subject-specific taxonomies, how to improve interpersonal  Meer lezen...

Beoordelingen

Professionele beoordelingen

Synopsis uitgever

"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." Meer lezen...

 
Beoordelingen door gebruikers
Beoordelingen van GoodReads worden opgehaald...
Bezig met opvragen DOGObooks-reviews...

Tags

U bent de eerste.
Bevestig deze aanvraag

Misschien heeft u dit item reeds aangevraagd. Selecteer a.u.b. Ok als u toch wilt doorgaan met deze aanvraag.

Gekoppelde data


Primary Entity

<http://www.worldcat.org/oclc/145732820> # Virtual reference service : from competencies to assessment
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "145732820" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://id.worldcat.org/fast/1204155> ; # United States
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries_united_states> ; # Electronic reference services (Libraries)--United States
    schema:about <http://id.worldcat.org/fast/1092450> ; # Reference services (Libraries)--Information technology
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries> ; # Electronic reference services (Libraries)
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/reference_librarians_effect_of_technological_innovations_on> ; # Reference librarians--Effect of technological innovations on
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/reference_services_libraries_information_technology> ; # Reference services (Libraries)--Information technology
    schema:about <http://id.loc.gov/authorities/classification/Z711> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/bibliothek> ; # Bibliothek
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/virtueller_auskunftsdienst> ; # Virtueller Auskunftsdienst
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Place/united_states> ; # United States.
    schema:about <http://id.worldcat.org/fast/907454> ; # Electronic reference services (Libraries)
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries_study_and_teaching> ; # Electronic reference services (Libraries)--Study and teaching
    schema:about <http://dewey.info/class/025.52/e22/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/890568674#Topic/information_services> ; # Information Services
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/78230607> ; # Philip Nast
    schema:contributor <http://viaf.org/viaf/78411319> ; # R. David Lankes
    schema:copyrightYear "2008" ;
    schema:datePublished "2008" ;
    schema:description "Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/890568674> ;
    schema:genre "Case studies"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/890568674#Series/virtual_reference_desk_series> ; # Virtual reference desk series.
    schema:isSimilarTo <http://www.worldcat.org/oclc/682390876> ;
    schema:name "Virtual reference service : from competencies to assessment"@en ;
    schema:productID "145732820" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/145732820#PublicationEvent/new_york_neal_schuman_publishers_2008> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/890568674#Agent/neal_schuman_publishers> ; # Neal-Schuman Publishers
    schema:reviews <http://www.worldcat.org/title/-/oclc/145732820#Review/1469307121> ;
    schema:url <http://catdir.loc.gov/catdir/toc/ecip0720/2007024104.html> ;
    schema:workExample <http://worldcat.org/isbn/9781555705282> ;
    schema:workExample <http://worldcat.org/isbn/9781856046381> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/145732820> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Agent/neal_schuman_publishers> # Neal-Schuman Publishers
    a bgn:Agent ;
    schema:name "Neal-Schuman Publishers" ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Place/united_states> # United States.
    a schema:Place ;
    schema:name "United States." ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Series/virtual_reference_desk_series> # Virtual reference desk series.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/145732820> ; # Virtual reference service : from competencies to assessment
    schema:name "Virtual reference desk series." ;
    schema:name "Virtual reference desk series" ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries> # Electronic reference services (Libraries)
    a schema:Intangible ;
    schema:name "Electronic reference services (Libraries)"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries_study_and_teaching> # Electronic reference services (Libraries)--Study and teaching
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh99004600> ;
    schema:name "Electronic reference services (Libraries)--Study and teaching"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/electronic_reference_services_libraries_united_states> # Electronic reference services (Libraries)--United States
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh99004600> ;
    schema:name "Electronic reference services (Libraries)--United States"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/information_services> # Information Services
    a schema:Intangible ;
    schema:name "Information Services"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/reference_librarians_effect_of_technological_innovations_on> # Reference librarians--Effect of technological innovations on
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85112200> ;
    schema:name "Reference librarians--Effect of technological innovations on"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/reference_services_libraries_information_technology> # Reference services (Libraries)--Information technology
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85112201> ;
    schema:name "Reference services (Libraries)--Information technology"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/890568674#Topic/virtueller_auskunftsdienst> # Virtueller Auskunftsdienst
    a schema:Intangible ;
    schema:name "Virtueller Auskunftsdienst"@en ;
    .

<http://id.worldcat.org/fast/1092450> # Reference services (Libraries)--Information technology
    a schema:Intangible ;
    schema:name "Reference services (Libraries)--Information technology"@en ;
    .

<http://id.worldcat.org/fast/1204155> # United States
    a schema:Place ;
    schema:name "United States" ;
    .

<http://id.worldcat.org/fast/907454> # Electronic reference services (Libraries)
    a schema:Intangible ;
    schema:name "Electronic reference services (Libraries)"@en ;
    .

<http://viaf.org/viaf/78230607> # Philip Nast
    a schema:Person ;
    schema:familyName "Nast" ;
    schema:givenName "Philip" ;
    schema:name "Philip Nast" ;
    .

<http://viaf.org/viaf/78411319> # R. David Lankes
    a schema:Person ;
    schema:birthDate "1970" ;
    schema:familyName "Lankes" ;
    schema:givenName "R. David" ;
    schema:name "R. David Lankes" ;
    .

<http://worldcat.org/isbn/9781555705282>
    a schema:ProductModel ;
    schema:isbn "1555705286" ;
    schema:isbn "9781555705282" ;
    .

<http://worldcat.org/isbn/9781856046381>
    a schema:ProductModel ;
    schema:isbn "1856046389" ;
    schema:isbn "9781856046381" ;
    .

<http://www.worldcat.org/oclc/682390876>
    a schema:CreativeWork ;
    rdfs:label "Virtual reference service." ;
    schema:description "Online version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/145732820> ; # Virtual reference service : from competencies to assessment
    .

<http://www.worldcat.org/title/-/oclc/145732820#Review/1469307121>
    a schema:Review ;
    schema:itemReviewed <http://www.worldcat.org/oclc/145732820> ; # Virtual reference service : from competencies to assessment
    schema:reviewBody ""Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources."--BOOK JACKET." ;
    .


Content-negotiable representations

Venster sluiten

Meld u aan bij WorldCat 

Heeft u geen account? U kunt eenvoudig een nieuwe gratis account aanmaken.