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Virtual reference training : the complete guide to providing anytime, anywhere answers
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Virtual reference training : the complete guide to providing anytime, anywhere answers

Author: Buff Hirko; Mary Bucher Ross
Publisher: Chicago : American Library Association, 2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Hirko, Buff.
Virtual reference training.
Chicago : American Library Association, 2004
(DLC) 2003027440
(OCoLC)53954167
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Buff Hirko; Mary Bucher Ross
ISBN: 0838998674 9780838998670
OCLC Number: 55701430
Description: 1 online resource (v, 160 p.) : ill.
Contents: Beyond shazam! : training for virtual reference --
Introduction, Washington's Statewide Virtual Reference Project --
Core competencies : knowledge, skills and aptitudes needed for virtual reference --
Learning through using : the constructivist approach --
Multiple ways of learning : F2F and online, individual and collaborative --
Getting started : curriculum development --
Learning activities : taking the user perspective --
Model reference : online behaviors --
Evaluation, modification, and follow-up.
Responsibility: Buff Hirko, Mary Bucher Ross.

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