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The visible librarian : asserting your value with marketing and advocacy
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The visible librarian : asserting your value with marketing and advocacy

著者: Judith A Siess
出版商: Chicago : American Library Association, 2003.
版本/格式:   图书 : 英语查看所有的版本和格式
提要:
Here are all the tools you need to make your community aware of just how indispensable your services are. Expert librarian Judith Siess offers practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Packed with all the best  再读一些...
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所有的著者/提供者: Judith A Siess
ISBN: 0838908489 9780838908488
OCLC号码: 51607268
描述: xvi, 154 p. ; 23 cm.
内容: The primacy of customer service and other basics --
Doing the groundwork : marketing --
Publicity : the tangibles --
Public relations : the personal touch --
Advocacy : putting it all together.
责任: Judith A. Siess.

摘要:

Here are all the tools you need to make your community aware of just how indispensable your services are. Expert librarian Judith Siess offers practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Packed with all the best practices in marketing library services, this hands-on guide provides inspiring stories and case studies of library colleagues around the nation who are successfully advocating and marketing themselves and their services.

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