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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/59224907 Title: Water quality complaint investigator's field guide Author: Bill Lauer Publisher: Denver, CO : American Water Works Association, ©2005. ISBN/ISSN: 1583213465 9781583213469 OCLC:59224907

  
  

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Subjects

• Water quality management.
• Consumer complaints -- Management.
• Customer relations.

Similar Items

Water quality complaint investigator's field guide

Author:	Bill Lauer
Publisher:	Denver, CO : American Water Works Association, ©2005.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Eight major categories describe the majority of customer complaints about water quality. In each category, the guide describes the possible causes and solutions. Categories include: air in water/milky water, dirty water/colored water/foreign particles in water/staining, hard water/scale/spots on glassware, sickness/skin irritation, tastes/odors, worms/insects in water, aquarium fish problems, and garden damage.
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