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Water services management

Author: David Stephenson
Publisher: London : IWA Pub., 2005.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Water services include water supply, sewerage and stormwater drainage. The facilities needed for these services are pipelines, reservoirs and treatment works; but the service goes beyond the infrastructure and includes economics, billing, and business management. Although these services exist in every city, being advanced by the growing use of automation and information technology, costs are also increasing without  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Stephenson, David, 1943-
Water services management
(OCoLC)62216578
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: David Stephenson
ISBN: 9781780402529 178040252X
OCLC Number: 871258578
Description: 1 online resource (xvii, 410 pages) : illustrations, map
Responsibility: David Stephenson.

Abstract:

Water services include water supply, sewerage and stormwater drainage. The facilities needed for these services are pipelines, reservoirs and treatment works; but the service goes beyond the infrastructure and includes economics, billing, and business management. Although these services exist in every city, being advanced by the growing use of automation and information technology, costs are also increasing without many consumers seeing increased benefits. Customer service is therefore becoming important to the industry. Water Services Management is intended to educate engineers to manage and improve water services, rather than simply designing and constructing treatment works and distribution systems. The book covers water supply and drainage from the hydraulic and economic points of view, and while design and construction practices are reviewed, the focus of Water Services Management is on improving existing systems to turn the emerging industry into an attractive business.

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