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Water utility benchmarking : measurement, methodologies and performance incentives

Author: Sanford V Berg; Maria Luisa Corton
Publisher: London [England] : IWA Publishing, 2010. ©2010
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Berg, Sanford V.
Water utility benchmarking : measurement, methodologies and performance incentives.
London, [England] : IWA Publishing, ©2010
xii, 166 pages
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Sanford V Berg; Maria Luisa Corton
ISBN: 9781780401690 1780401698
OCLC Number: 874148052
Notes: Includes index.
Description: 1 online resource (184 pages) : illustrations
Contents: Table of Contents: Introduction --
Checklist for Conducting Benchmarking Studies, Step 1: Identify Objectives, Select Methodology and Gather Data Outputs and Inputs, Step 2: Screen and Analyze Data, Step 3: Utilize Specific Analytic Techniques, Step 4: Sensitivity Tests, Step 5: Develop Policy Implications, Recent Institutional Developments --
Detailed Overview of Benchmarking Methodologies, Production and Cost Concepts, Efficiency Scores Reflecting Outputs and Inputs, Outputs and Costs, Statistical Estimates of a Linear Cost Function, Specification of a Nonlinear Relationship --
Strengths, and Limitations of Different Methodologies: Technical Considerations, Criteria for Selecting Performance Measures, Partial Indicators (Partial Metric Methods), Aggregating Partial Indices into an Overall Performance Indicator (OPI), Performance Scores Based on Production and Cost Estimates (Total Methods), Index Methods (Total Factor Productivity) --
Mean and Average Methods (OLS and Corrected Ordinary Least Squares, Frontier Methods, Stochastic Frontier Analysis, Non-stochastic Frontiers: Data Envelopment Analysis, Examples of Empirical Studies, Model Specification and Interpretation --
Other Methodologies, Engineering (Model Company) Approach, Process Benchmarking, Customer Service Benchmarking.
Responsibility: Sanford Berg ; with the assistance of Maria Luisa Corton [and seven others].

Abstract:

This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative  Read more...

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"The Associacao Brasileira de Agencias de Regulacao - ABAR, recognizes and applauds the merits of this book. We welcome the way Sanford Berg's underscores the critical need for key information about Read more...

 
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