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Welcome! : English for the travel and tourism industry

Author: Leo Jones
Publisher: Cambridge : Cambridge University Press, 1998.
Series: Cambridge professional English
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Welcome is a lower-intermediate to intermediate level course for people working or planning to work in the tourism industry.

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Genre/Form: Textbooks
Textbooks for foreign speakers
Document Type: Book
All Authors / Contributors: Leo Jones
ISBN: 0521479002 9780521479004
OCLC Number: 41071471
Description: 126 pages : color illustrations ; 28 cm.
Contents: Different kinds of people; 1. Working in travel and tourism; 2. Being friendly and helpful; 3. When in Rome ...; 4. Dealing with enquiries; International travel; 5. Different ways of travelling; 6. Asking questions; 7. Taking a booking; 8. The best way to get there; 9. Around the world; 10. Organising a trip; 11. Using the phone; 12. How may I help you?; 13. Answering enquiries; 14. Taking messages; 15. Food and drink; 16. Good morning!; 17. Explaining dishes; 18. May I take your order?; 19. Drinks, snacks and desserts; 20. Eating habits; 21. Welcome to our restaurant!; 22. Letters and faxes; 23. Responding to enquiries; 24. Confirming reservations; 25. Avoiding mistakes; 26. We are very sorry ...; 27. Accommodation; 28. Reservations; 29. Checking in; 30. Facilities: enjoy your stay!; 31. Giving information; 32. The best hotel for you ...; 33. The perfect hotel; 34. Money; 35. How would you like to pay?; 36. Changing money; 37. Explaining the bill; 38. Is service included?; 39. Travelling around; 40. To and from the airport; 41. Local knowledge; 42. Offering and requesting; 43. Car rental; 44. Motoring; 45. The best way to get there; 46. Problems; 47. Is there anything I can do?; 48. Dealing with complaints; 49. Better safe than sorry; 50. Difficult customers?; 51. Attractions and activities; 52. Seeing the sights; 53. Making suggestions and giving advice; 54. Sun, sea and sand?; 55. History and folklore; 56. A nice day out; 57. The future of tourism; Communication activities.
Series Title: Cambridge professional English
Responsibility: Leo Jones. Student's book.

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'One of the major attractions of the book is the way Leo Jones uses authentic content and context covering topics such as dealing with enquiries, making reservations, explaining the bill and dealing Read more...

 
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Primary Entity

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