skip to content
What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work Preview this item
ClosePreview this item
Checking...

What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work

Author: Samuel D Deep; Lyle Sussman
Publisher: Englewood Cliffs, N.J. : Prentice Hall, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The promotion you thought was yours was given to someone else. A boss offers you a small raise after a year of hard work and says "take it or leave it." A job interviewer is asking you inappropriate questions. Your great idea for saving your department thousands of dollars was shot down." "Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Life skills guides
Additional Physical Format: Online version:
Deep, Samuel D.
What to ask when you don't know what to say.
Englewood Cliffs, N.J. : Prentice Hall, ©1993
(OCoLC)768160419
Document Type: Book
All Authors / Contributors: Samuel D Deep; Lyle Sussman
ISBN: 0139539859 9780139539855 0139539778 9780139539770
OCLC Number: 27727877
Notes: Includes index.
Description: xxiii, 310 pages ; 24 cm
Contents: The magic of questions --
How to ask magical questions --
Managing your workload --
Satisfying bosses --
Surviving plateaus, layoffs, and firings --
Getting promotions and raises --
Dealing with difficult employees --
Working together --
Responding to ideas of others --
Selling your ideas --
Pleasing tough customers --
Resolving conflict --
Running meetings --
Attending meetings --
Negotiating --
Being interviewed for a job --
Interviewing job applicants --
Presenting on the podium --
Resolving ethical dilemmas --
Handling criticisms and complaints --
Responding to a changing world --
Index.
Responsibility: Sam Deep, Lyle Sussman.

Abstract:

"The promotion you thought was yours was given to someone else. A boss offers you a small raise after a year of hard work and says "take it or leave it." A job interviewer is asking you inappropriate questions. Your great idea for saving your department thousands of dollars was shot down." "Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact questions to use - and expected answers - for getting in control of virtually every conceivable on-the-job situation." "For example, you'll discover exactly what to ask when you have to satisfy a demanding boss: What to do when your boss blames you for his mistake ... you receive a low performance rating ... or you're told you don't measure up; survive layoffs or getting fired: What you should ask if you're unjustly fired you're told to lay off members of your staff ... or your salary is frozen; work with difficult people: How to handle a coworker who checks up on your work ... a lazy peer who asks for your help ... or a subordinate who takes up too much of your time; ask for a promotion or a raise: How to respond when you're offered a promotion without more money ... a deserving employee asks for a raise and there's none to give ... or you're asked to choose between reduced pay or a severance package; please troublesome customers: What to say to a customer whose check bounces ... demands special treatment ... or requests a special service your company doesn't provide; Resolve conflicts: How to answer someone who insults or belittles you ... loses his temper ... or uses you as a target of her practical jokes and much more!"

"Knowing when to turn around a problem situation instead of being caught at a loss for words is one of the secret skills of a great manager. With this resource, you'll have step-by-step guidance for mastering the questioning techniques you need to help resolve problems, turn conflict into compromise, and deflect hostility."--Jacket.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/27727877> # What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "27727877" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nju> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/327070#Place/englewood_cliffs_n_j> ; # Englewood Cliffs, N.J.
    schema:about <http://id.worldcat.org/fast/1007353> ; # Managing your boss
    schema:about <http://dewey.info/class/650.13/e20/> ;
    schema:about <http://id.loc.gov/authorities/subjects/sh87002489> ; # Employees
    schema:about <http://id.worldcat.org/fast/909111> ; # Employees
    schema:about <http://experiment.worldcat.org/entity/work/data/327070#Thing/business> ; # Business
    schema:about <http://id.worldcat.org/fast/977397> ; # Interpersonal relations
    schema:about <http://id.worldcat.org/fast/847280> ; # Career development
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/51737214> ; # Lyle Sussman
    schema:copyrightYear "1993" ;
    schema:creator <http://viaf.org/viaf/14818116> ; # Samuel D. Deep
    schema:datePublished "1993" ;
    schema:description ""Knowing when to turn around a problem situation instead of being caught at a loss for words is one of the secret skills of a great manager. With this resource, you'll have step-by-step guidance for mastering the questioning techniques you need to help resolve problems, turn conflict into compromise, and deflect hostility."--Jacket."@en ;
    schema:description "The magic of questions -- How to ask magical questions -- Managing your workload -- Satisfying bosses -- Surviving plateaus, layoffs, and firings -- Getting promotions and raises -- Dealing with difficult employees -- Working together -- Responding to ideas of others -- Selling your ideas -- Pleasing tough customers -- Resolving conflict -- Running meetings -- Attending meetings -- Negotiating -- Being interviewed for a job -- Interviewing job applicants -- Presenting on the podium -- Resolving ethical dilemmas -- Handling criticisms and complaints -- Responding to a changing world -- Index."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/327070> ;
    schema:genre "Life skills guides"@en ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/768160419> ;
    schema:name "What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work"@en ;
    schema:productID "27727877" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/27727877#PublicationEvent/englewood_cliffs_n_j_prentice_hall_1993> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/327070#Agent/prentice_hall> ; # Prentice Hall
    schema:reviews <http://www.worldcat.org/title/-/oclc/27727877#Review/-2122690655> ;
    schema:workExample <http://worldcat.org/isbn/9780139539770> ;
    schema:workExample <http://worldcat.org/isbn/9780139539855> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GB9363826> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/27727877> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/327070#Agent/prentice_hall> # Prentice Hall
    a bgn:Agent ;
    schema:name "Prentice Hall" ;
    .

<http://experiment.worldcat.org/entity/work/data/327070#Place/englewood_cliffs_n_j> # Englewood Cliffs, N.J.
    a schema:Place ;
    schema:name "Englewood Cliffs, N.J." ;
    .

<http://id.loc.gov/authorities/subjects/sh87002489> # Employees
    a schema:Intangible ;
    schema:name "Employees"@en ;
    .

<http://id.worldcat.org/fast/1007353> # Managing your boss
    a schema:Intangible ;
    schema:name "Managing your boss"@en ;
    .

<http://id.worldcat.org/fast/847280> # Career development
    a schema:Intangible ;
    schema:name "Career development"@en ;
    .

<http://id.worldcat.org/fast/909111> # Employees
    a schema:Intangible ;
    schema:name "Employees"@en ;
    .

<http://id.worldcat.org/fast/977397> # Interpersonal relations
    a schema:Intangible ;
    schema:name "Interpersonal relations"@en ;
    .

<http://viaf.org/viaf/14818116> # Samuel D. Deep
    a schema:Person ;
    schema:familyName "Deep" ;
    schema:givenName "Samuel D." ;
    schema:name "Samuel D. Deep" ;
    .

<http://viaf.org/viaf/51737214> # Lyle Sussman
    a schema:Person ;
    schema:birthDate "1944" ;
    schema:familyName "Sussman" ;
    schema:givenName "Lyle" ;
    schema:name "Lyle Sussman" ;
    .

<http://worldcat.org/isbn/9780139539770>
    a schema:ProductModel ;
    schema:isbn "0139539778" ;
    schema:isbn "9780139539770" ;
    .

<http://worldcat.org/isbn/9780139539855>
    a schema:ProductModel ;
    schema:isbn "0139539859" ;
    schema:isbn "9780139539855" ;
    .

<http://www.worldcat.org/oclc/768160419>
    a schema:CreativeWork ;
    rdfs:label "What to ask when you don't know what to say." ;
    schema:description "Online version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/27727877> ; # What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work
    .

<http://www.worldcat.org/title/-/oclc/27727877>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/27727877> ; # What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work
    schema:dateModified "2018-04-03" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .

<http://www.worldcat.org/title/-/oclc/27727877#Review/-2122690655>
    a schema:Review ;
    schema:itemReviewed <http://www.worldcat.org/oclc/27727877> ; # What to ask when you don't know what to say : 555 powerful questions to use for getting your way at work
    schema:reviewBody ""The promotion you thought was yours was given to someone else. A boss offers you a small raise after a year of hard work and says "take it or leave it." A job interviewer is asking you inappropriate questions. Your great idea for saving your department thousands of dollars was shot down." "Now you can turn tough situations like these into powerful opportunities, thanks to this valuable guide! It provides the exact questions to use - and expected answers - for getting in control of virtually every conceivable on-the-job situation." "For example, you'll discover exactly what to ask when you have to satisfy a demanding boss: What to do when your boss blames you for his mistake ... you receive a low performance rating ... or you're told you don't measure up; survive layoffs or getting fired: What you should ask if you're unjustly fired you're told to lay off members of your staff ... or your salary is frozen; work with difficult people: How to handle a coworker who checks up on your work ... a lazy peer who asks for your help ... or a subordinate who takes up too much of your time; ask for a promotion or a raise: How to respond when you're offered a promotion without more money ... a deserving employee asks for a raise and there's none to give ... or you're asked to choose between reduced pay or a severance package; please troublesome customers: What to say to a customer whose check bounces ... demands special treatment ... or requests a special service your company doesn't provide; Resolve conflicts: How to answer someone who insults or belittles you ... loses his temper ... or uses you as a target of her practical jokes and much more!"" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.