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When America does it right : case studies in service quality

Author: Jay W Spechler
Publisher: Norcross, Ga. : Industrial Engineering and Management Press, ©1991.
Edition/Format:   Print book : EnglishView all editions and formats
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Jay W Spechler
ISBN: 0898061008 9780898061000
OCLC Number: 24143049
Description: xii, 606 pages : illustrations ; 24 cm
Responsibility: Jay W. Spechler ; updated with a new chapter by Dr. Spechler.

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