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When citizens complain : reforming justice and administration

Author: Norman Lewis; Patrick Birkinshaw
Publisher: Buckingham ; Philadelphia : Open University Press, 1993.
Series: Law and political change.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. It examines overseas examples to see what lessons may be  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Norman Lewis; Patrick Birkinshaw
ISBN: 0335157459 9780335157457 0335157440 9780335157440
OCLC Number: 27036426
Description: viii, 231 pages ; 23 cm.
Contents: 1. Justice Against the State --
2. The Redress of Grievances --
3. Access to Justice and the Quality of Administration --
4. The Supervision of Justice --
5. Optimum Forms of Dispute Resolution --
6. Tribunals and Public Hearings --
7. The Ombudsman --
8. Mechanisms Operating Within Government Organizations --
9. Regulating Utilities and Self-Regulation --
10. The Courts --
11. Conclusions.
Series Title: Law and political change.
Responsibility: Norman Lewis and Patrick Birkinshaw.

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