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When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

Author: John Yokoyama; Joseph A Michelli
Publisher: New York : Hyperion, ©2004.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce.
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Document Type: Book
All Authors / Contributors: John Yokoyama; Joseph A Michelli
ISBN: 1401300618 9781401300616
OCLC Number: 52806137
Description: viii, 158 p. ; 22 cm.
Contents: Creating a vision of power and possibility: seeing the big fish --
Achieving individual commitment and team alignment: rowing as one --
Focusing on the process for achieving success: it's not about the fish, it's about the experience of fishing --
Changing yourself first: breaking free from the net --
Choosing powerful conversations: removing the hook --
Making a difference by listening intently: hush, or the fish won't bite --
Coaching for greatness: from minnows to whales --
Turning workplace challenges into breakthroughs: unsnagging the line --
Taking a stand: finding your fish worth catching --
Credit.
Responsibility: John Yokoyama, Joseph A. Michelli.
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Abstract:

The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce.

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