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When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

Autor: John Yokoyama; Joseph A Michelli
Editora: New York : Hyperion, ©2004.
Edição/Formato   Print book : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:
The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce.
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Detalhes

Tipo de Documento: Livro
Todos os Autores / Contribuintes: John Yokoyama; Joseph A Michelli
ISBN: 1401300618 9781401300616
Número OCLC: 52806137
Descrição: viii, 158 pages ; 22 cm
Conteúdos: Creating a vision of power and possibility: seeing the big fish --
Achieving individual commitment and team alignment: rowing as one --
Focusing on the process for achieving success: it's not about the fish, it's about the experience of fishing --
Changing yourself first: breaking free from the net --
Choosing powerful conversations: removing the hook --
Making a difference by listening intently: hush, or the fish won't bite --
Coaching for greatness: from minnows to whales --
Turning workplace challenges into breakthroughs: unsnagging the line --
Taking a stand: finding your fish worth catching --
Credit.
Responsabilidade: John Yokoyama, Joseph A. Michelli.
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Resumo:

The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce.

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