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When people complain : using communication, negotiation and problem solving to resolve complaints

Author: Lorenz W Aggens; United States. Army, Europe and Seventh Army. Office of the Deputy Chief of Staff, Engineer.; U.S. Army Engineer Institute for Water Resources.
Publisher: Ft. Belvoir, VA : US Army Corps of Engineers, Water Resources Support Center, Institute for Water Resources, [1991]
Series: IWR report, 91-R-4.
Edition/Format:   Book   Microform : National government publication : Microfiche : EnglishView all editions and formats
Database:WorldCat
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Material Type: Government publication, National government publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Lorenz W Aggens; United States. Army, Europe and Seventh Army. Office of the Deputy Chief of Staff, Engineer.; U.S. Army Engineer Institute for Water Resources.
OCLC Number: 28480936
Notes: Distributed to depository libraries in microfiche.
Shipping list no.: 92-1621-M.
"June 1991."
Reproduction Notes: Microfiche. [Washington, D.C.?] : Supt. of Docs., U.S. G.P.O., [1992]. 2 microfiches : negative.
Description: 1 volume (various pagings) : illustrations ; 28 cm.
Series Title: IWR report, 91-R-4.
Other Titles: Using communication, negotiation and problem solving to resolve complaints
Responsibility: [Lorenz W. Aggens] ; produced for Office of the Deputy Chief of Staff, Engineer, U.S. Army, Europe, and Seventh Army.

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