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When push comes to shove : a practical guide to mediating disputes

Author: Karl A Slaikeu
Publisher: San Francisco : Jossey-Bass Publishers, 1996.
Series: Jossey-Bass conflict resolution series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and  Read more...
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Additional Physical Format: Online version:
Slaikeu, Karl A., 1944-
When push comes to shove.
San Francisco : Jossey-Bass Publishers, 1996
(OCoLC)603895996
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Karl A Slaikeu
ISBN: 078790161X 9780787901615
OCLC Number: 32892146
Description: xvii, 301 pages ; 24 cm.
Contents: A brief introduction to mediation --
Starting out: the key concepts of mediation --
Using the conflict grid to analyze disputes and generate solutions --
Preparing to be a mediator --
Step one: First contact --
Orienting the parties --
Arranging the meeting space --
Step two: The opening meeting --
Conducting the first meeting --
Step three: The caucus process --
Conducting separate meetings --
Learning by example: two caucus stories --
Generating solutions and drafting a trial agreement --
Step four: Joint/Shuttle meetings --
Planning the next round --
Using the SOS Model (summaries--offers--summaries) --
Resolving impasses --
Step five: Closing --
Testing the agreement --
Putting the agreement in writing --
Wrapping up the process --
Variations --
When interpersonal peacemaking is needed --
When face-to-face meetings won't work --
When informal mediation can help --
Epilogue: the mediator's calling --
Resources A. Communication skills review --
B. Sample ground rules and forms --
C. Ethical standards --
D. Mediation of disputes involving domestic violence --
E. Professional organizations --
F. Cases --
G. Exercise feedback.
Series Title: Jossey-Bass conflict resolution series.
Other Titles: Practical guide to mediating disputes
Responsibility: Karl A. Slaikeu.
More information:

Abstract:

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a  Read more...

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