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When push comes to shove : a practical guide to mediating disputes

Author: Karl A Slaikeu, Psychologe
Publisher: San Francisco : Wiley, 1996.
Series: The Jossey-Bass conflict resolution series
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Provides guidance in resolving interpersonal disputes in all areas of life - including the workplace, the classroom, and courtroom-adjunct programmes - offering a how-to approach to mediation.

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Document Type: Book
All Authors / Contributors: Karl A Slaikeu, Psychologe
ISBN: 078790161X 9780787901615
OCLC Number: 890463295
Description: 296 Seiten.
Contents: Part One : The Mediator's Mindset; 1. The Conflict Management Continuum; 2. How to Analyze a Dispute; 3. Gearing Up; Part Two: Initial Contact; 4. Telephone Contact; 5. Setting the Table; 6. The Opening Meeting: Standard Agenda; Part Three: Caucuses; 7. Caucus Checkpoints; 8. Case Examples; 9. The "One Text" Worksheet; Part Four: Shuttle/Joint Meetings; 10. Planning the Next Round; 11. The SOS (Summaries, Offers, Summaries) Model; 12. Resolving Impasses; Part Five: Closing; 13. Testing the Agreement/Declaring Impasse; 14. Drafting; 15. Adjournment and Other Ceremonies; Part Six: Variations; 16. Mediating "On the Fly": One-Session Reconciliation; Appendix A: Communications Skills Review; Appendix B: Sample Ground Rules and Forms; Appendix C: Professional Organizations; Appendix D: Further Reading.
Series Title: The Jossey-Bass conflict resolution series
Responsibility: Karl A. Slaikeu.

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