skip to content
Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships
ClosePreview this item
Checking...

Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships

Author: Anthony S Boyce Affiliation: Aon Hewitt, Port WashingtonNew York, U.S.A.; Levi R G Nieminen Affiliation: Denison Consulting, Ann ArborMichigan, U.S.A.; Michael A Gillespie Affiliation: University of South Florida Sarasota-Manatee, SarasotaFlorida, U.S.A.; Ann Marie Ryan Affiliation: Michigan State University, East LansingMichigan, U.S.A.; Daniel R Denison Affiliation: International Institute for Management Development, Lausanne, Switzerland; et al
Edition/Format: Article Article : English
Publication:Journal of Organizational Behavior, v36 n3 (April 2015): 339-359
Summary:
Prior research supports a link between organizational culture and performance but generally falls short of establishing causality or determining the direction of a culture-performance (C-P) relationship. Using data collected from 95 franchise automobile dealerships over 6 years, we studied longitudinal culture-performance relationships to determine whether culture or performance has causal priority, or  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

 

&AllPage.SpinnerRetrieving;

Find a copy online

Links to this journal/publication

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Article
All Authors / Contributors: Anthony S Boyce Affiliation: Aon Hewitt, Port WashingtonNew York, U.S.A.; Levi R G Nieminen Affiliation: Denison Consulting, Ann ArborMichigan, U.S.A.; Michael A Gillespie Affiliation: University of South Florida Sarasota-Manatee, SarasotaFlorida, U.S.A.; Ann Marie Ryan Affiliation: Michigan State University, East LansingMichigan, U.S.A.; Daniel R Denison Affiliation: International Institute for Management Development, Lausanne, Switzerland; et al
ISSN:0894-3796
Language Note: English
Unique Identifier: 5811616905
Notes: Correspondence to: Anthony S. Boyce, Aon Hewitt, 10 Charles Avenue, Port Washington, New York 11050, U.S.A. E-mail: anthonyboyce@gmail.com
Awards:
Other Titles: CULTURE-PERFORMANCE
Responsibility: A. S. Boyce et al.

Abstract:

Prior research supports a link between organizational culture and performance but generally falls short of establishing causality or determining the direction of a culture-performance (C-P) relationship. Using data collected from 95 franchise automobile dealerships over 6 years, we studied longitudinal culture-performance relationships to determine whether culture or performance has causal priority, or alternatively, whether a reciprocal relationship exists. Results from cross-lagged panel analyses indicate that culture “comes first,” consistently predicting subsequent ratings of customer satisfaction and vehicle sales. Furthermore, the positive effect of culture on vehicle sales is fully mediated by customer satisfaction ratings. Copyright © 2015 John Wiley & Sons, Ltd.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/5811616905> # Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships
    a schema:Article, schema:CreativeWork ;
    library:oclcnum "5811616905" ;
    rdfs:comment "949 $l Article" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/3005474906#Thing/employee_surveys> ; # employee surveys
    schema:about <http://experiment.worldcat.org/entity/work/data/3005474906#Thing/organizational_performance> ; # organizational performance
    schema:about <http://experiment.worldcat.org/entity/work/data/3005474906#Thing/organizational_culture> ; # organizational culture
    schema:alternateName "CULTURE-PERFORMANCE" ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/3005474906#Person/gillespie_michael_a> ; # Michael A. Gillespie
    schema:contributor <http://experiment.worldcat.org/entity/work/data/3005474906#Person/denison_daniel_r> ; # Daniel R. Denison
    schema:contributor <http://experiment.worldcat.org/entity/work/data/3005474906#Person/ryan_ann_marie> ; # Ann Marie Ryan
    schema:contributor <http://experiment.worldcat.org/entity/work/data/3005474906#Person/nieminen_levi_r_g> ; # Levi R. G. Nieminen
    schema:creator <http://experiment.worldcat.org/entity/work/data/3005474906#Person/boyce_anthony_s> ; # Anthony S. Boyce
    schema:datePublished "2015-04" ;
    schema:description "Prior research supports a link between organizational culture and performance but generally falls short of establishing causality or determining the direction of a culture-performance (C-P) relationship. Using data collected from 95 franchise automobile dealerships over 6 years, we studied longitudinal culture-performance relationships to determine whether culture or performance has causal priority, or alternatively, whether a reciprocal relationship exists. Results from cross-lagged panel analyses indicate that culture “comes first,” consistently predicting subsequent ratings of customer satisfaction and vehicle sales. Furthermore, the positive effect of culture on vehicle sales is fully mediated by customer satisfaction ratings. Copyright © 2015 John Wiley & Sons, Ltd." ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/3005474906> ;
    schema:isPartOf <http://worldcat.org/issn/0894-3796#36_3> ;
    schema:name "Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships" ;
    schema:pageEnd "359" ;
    schema:pageStart "339" ;
    schema:productID "5811616905" ;
    schema:sameAs <http://dx.doi.org/10.1002/job.1985> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/5811616905> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/3005474906#Person/boyce_anthony_s> # Anthony S. Boyce
    a schema:Person ;
    schema:name "Anthony S. Boyce" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Person/denison_daniel_r> # Daniel R. Denison
    a schema:Person ;
    schema:name "Daniel R. Denison" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Person/gillespie_michael_a> # Michael A. Gillespie
    a schema:Person ;
    schema:name "Michael A. Gillespie" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Person/nieminen_levi_r_g> # Levi R. G. Nieminen
    a schema:Person ;
    schema:name "Levi R. G. Nieminen" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Thing/employee_surveys> # employee surveys
    a schema:Thing ;
    schema:name "employee surveys" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Thing/organizational_culture> # organizational culture
    a schema:Thing ;
    schema:name "organizational culture" ;
    .

<http://experiment.worldcat.org/entity/work/data/3005474906#Thing/organizational_performance> # organizational performance
    a schema:Thing ;
    schema:name "organizational performance" ;
    .

<http://worldcat.org/issn/0894-3796>
    a schema:Periodical ;
    rdfs:label "Journal of Organizational Behavior" ;
    schema:issn "0894-3796" ;
    .

<http://www.worldcat.org/title/-/oclc/5811616905>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/5811616905> ; # Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships
    schema:dateModified "2017-08-12" ;
    void:inDataset <http://purl.oclc.org/dataset/wiley_onlib> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.