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Why organizations struggle so hard to improve so little : overcoming organizational immaturity

Author: Martin Klubeck; Michael Langthorne; Donald Padgett
Publisher: Santa Barbara, Calif. : Praeger, ©2010.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A liberating look at the real reasons organization-wide improvement efforts fail and how, when all attempts have failed, you can help your organization to become great.

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Martin Klubeck; Michael Langthorne; Donald Padgett
ISBN: 9780313380228 0313380228 9780313380235 0313380236
OCLC Number: 429027423
Description: xvi, 222 pages : illustrations ; 25 cm
Contents: Calling all champions! --
Why do we fail? --
Laying the foundation : understanding organizational immaturity --
First steps : understanding ourselves --
How to do the impossible --
Identifying the obstacles and learning how to overcome them --
Using performance management tools to shape and monitor both personal and organization growth --
Like champion athletes, your champions need development plans to maintain peak performance --
Need additional champions? : try these hiring strategies --
Creating a culture of recognition : build an environment for champions to thrive --
Mature behaviors : develop as many as you can! --
Putting strategy into strategic planning --
Effective communication : open channels at all levels --
Using a policy framework : establishing a model --
Project management methodology : setting the bar --
Using process management to prepare for cultural change --
Tracking your organization's growth with the help of annual internal assessments --
Bigger challenges : taking it to the next level --
Getting organized with a process asset library --
Sharing the wealth : career planning/coaching --
Setting and maintaining expectations : service level agreements (SALs) --
It's time to own up : what is quality and why measure it? --
Metrics: an organization's maturity barometer --
The final coaching session.
Responsibility: Martin Klubeck, Michael Langthorne, and Donald Padgett.

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