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Why service stinks ... and exactly what to do about it

Author: T Scott Gross
Publisher: Chicago, Ill. : Dearborn Trade, 2003.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: T Scott Gross
ISBN: 9780793176816 0793176816
OCLC Number: 54360207
Description: 1 online resource (240 pages)
Responsibility: T. Scott Gross.

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