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Working with difficult people

Author: Amy Cooper Hakim; Muriel Solomon
Publisher: New York, New York : TarcherPerigee, an imprint of Penguin Random House LLC, 2016. ©2016
Edition/Format:   Print book : English : Second revised editionView all editions and formats
Summary:
"A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including  Read more...
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Document Type: Book
All Authors / Contributors: Amy Cooper Hakim; Muriel Solomon
ISBN: 0143111876 9780143111870
OCLC Number: 944933624
Notes: Includes index.
Description: xvi, 336 pages ; 21 cm
Contents: Part one: Dealing with hostile or angry people. When your boss is belligerent. Narcissists ; Bullies ; Ruthless monsters --
When your colleagues are belligerent. Raging bulls ; Tacklers ; Cyberbullies ; Enviers ; Intimidators --
When your subordinates are belligerent. Ambushers ; Hotheads ; Revengers ; Quitters --
Part two: Dealing with pushy or presumptuous people. When your boss is arrogant. Dictators ; Fame claimers ; Blockers ; Checklist for offering unsolicited ideas and proposals --
When your colleagues are arrogant. Moochers ; Crushers ; Knee-jerkers ; Competitors --
When your subordinates are arrogant. Rule benders ; Clansmen ; Commandants --
Part three: Dealing with deceitful or underhanded people. When your boss is deceptive. Hypocrites ; Weasels ; Backpedalers ; Forked tongues --
When your colleagues are deceptive. Brain-pickers ; Backstabbers ; Underminers --
When your subordinates are deceptive. Saboteurs ; Foxes ; Bluffers ; Instigators --
Part four: Dealing with shrewd or manipulative people. When your boss is exploitive. Slave drivers ; Connivers ; Camouflagers ; Flatterers --
When your colleagues are exploitive. Imposers ; Duck and divers ; Operators --
When your subordinates are exploitive. Bootlickers ; Snitchers ; Rumormongers --
Part five: Dealing with rude or abrasive people. When your boss is discourteous. Clods ; Ridiculers ; Condescenders --
When your colleagues are discourteous. Interrupters ; Left-handed complimenters ; Insulters --
When your subordinates are discourteous. Free spirits ; Snippy talkers ; Defiers ; Needlers --
Part six: Dealing with egotistical or self-centered people. When your boss is self-seeking. Talent wasters ; Brush-offs ; Neglecters ; Show-offs --
When your colleagues are self-seeking. One-uppers ; Know-it-alls ; Smashers --
When your subordinates are self-seeking. Empire builders ; Prima donnas ; Magnifiers --
Part seven: Dealing with procrastinating or vacillating people. When your boss causes delays. Put-offs ; Helter-skelters ; Overcommitters ; Chameleons --
When your colleagues cause delays. Socializers ; Perfectionists ; Dawdlers --
When your subordinates cause delays. Checklist for dealing with procrastinators ; Clock-watchers ; Duds ; Rebels --
Part eight: Dealing with rigid or obstinate people. When your boss is unbending. Comma counters ; Inflexibles ; Pigheads --
When your colleagues are unbending. Killjoys ; Chapter and versers ; Stiff-necks --
When your subordinates are unbending. Silent screwups ; Stubborn mules ; Clingers --
Part nine. Dealing with tight-lipped or uncommunicative people. When your boss is uncommunicative. Icebergs ; Clams ; Evaders --
When your colleagues are uncommunicative. Skeptics ; Withholders ; Glarer-starers --
When your subordinates are uncommunicative. Grinners ; Worrywarts ; Tongue-tieds --
Part ten: Dealing with complaining or critical people. When your boss is a faultfinder. Nitpickers ; Checklist to improve your listening skills and responses ; Guilt ladlers ; Hanging judges ; Meat grinders --
When your colleagues are fault-finders. Squawkers ; Supersensitives ; Checklist for dealing with supersensitives ; Wisecrackers ; Wet blankets --
When your subordinates are fault-finders. Blame shifters ; Whiners ; Self-beraters ; Martyrs --
Summing it up. 26 tactful phrases to help you confront difficult people ; 10 important quidelines to remember.
Other Titles: Handling the ten types of problem people without losing your mind
Responsibility: Amy Cooper Hakim and Muriel Solomon.

Abstract:

"A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts." --

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