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Yeni altın standardı : efsanevi bir müşteri deneyimi yaratmak için 5 liderlik ilkesi

Author: Joseph A Michelli; İlker Gülfidan
Publisher: İstanbul : Optimist Yayın Dağıtım, 2009.
Series: Optimist yayınları, 159.
Edition/Format:   Book : Turkish : Birinci basım
Database:WorldCat
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Genre/Form: Case studies
Örnek çalışmalar
Document Type: Book
All Authors / Contributors: Joseph A Michelli; İlker Gülfidan
ISBN: 9789944186919 9944186910
OCLC Number: 634977664
Notes: Eserin özgün adı :The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
Description: 287 s. ; 22 cm.
Series Title: Optimist yayınları, 159.
Other Titles: New gold standard :5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.
Responsibility: Joseph A. Michelli ; çeviren İlker Gülfidan.

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