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Zapp! empowerment in health care : how to improve patient care, increase employee job satisfaction, and lower health care costs

Author: William C Byham; Jeff Cox; Greg Nelson
Publisher: New York : Fawcett Columbine, 1996, 1993.
Edition/Format:   Book : English : Rev edView all editions and formats
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Document Type: Book
All Authors / Contributors: William C Byham; Jeff Cox; Greg Nelson
ISBN: 0449908852 9780449908853
OCLC Number: 36471522
Notes: "Adapted from ... Zapp! the lightning of empowerment"--Cover.
Description: x, 320 pages : illustrations ; 21 cm
Other Titles: Empowerment in health care
Responsibility: William C. Byham ; with Jeff Cox and Greg Nelson.

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