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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/721903758 Title: The Zappos experience : 5 principles to inspire, engage, and wow Author: Joseph A Michelli Publisher: New York : McGraw-Hill, ©2012. ISBN/ISSN: 9780071749589 0071749586 9780071752473 0071752471 OCLC:721903758

  
  

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• Zappos.com (Firm) -- Management.
• Customer services.
• Mail-order business -- Management.
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The Zappos experience : 5 principles to inspire, engage, and wow

Author:	Joseph A Michelli
Publisher:	New York : McGraw-Hill, ©2012.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Describes the management principles used by the firm Zappos.com and details how to apply them to any organization. Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising.  Read more...
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