doorgaan naar inhoud
The Zappos experience : 5 principles to inspire, engage, and wow Voorbeeldweergave van dit item
SluitenVoorbeeldweergave van dit item
Bezig met controle...

The Zappos experience : 5 principles to inspire, engage, and wow

Auteur: Joseph A Michelli
Uitgever: New York : McGraw-Hill, ©2012.
Editie/Formaat:   Print book : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
Samenvatting:
Describes the management principles used by the firm Zappos.com and details how to apply them to any organization.
Beoordeling:

(nog niet beoordeeld) 0 met beoordelingen - U bent de eerste

Onderwerpen
Meer in deze trant

 

Zoeken naar een in de bibliotheek beschikbaar exemplaar

&AllPage.SpinnerRetrieving; Bibliotheken met dit item worden gezocht…

Details

Soort document: Boek
Alle auteurs / medewerkers: Joseph A Michelli
ISBN: 9780071749589 0071749586 9780071752473 0071752471
OCLC-nummer: 721903758
Beschrijving: xiii, 302 pages : illustrations ; 22 cm
Inhoud: Zappos? What is Zappos? --
It all comes back to culture --
Culture should be a verb --
Less effort, more customers --
The ticket to the big service dance : velocity, knowledge, recovery, and surprise --
Principle 3. Step into the personal : More than a wallet with legs --
Connections at all levels --
Zappos University --
Beyond shoes --
Play well --
R.O.L.F. --
Conclusion : Endings, beginnings, and you --
Sharing great calls --
Excerpts from Zappos culture books.
Verantwoordelijkheid: Joseph Michelli.

Fragment:

Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made  Meer lezen...

Beoordelingen

Beoordelingen door gebruikers
Beoordelingen van GoodReads worden opgehaald...
Bezig met opvragen DOGObooks-reviews...

Tags

Alle gebruiker-tags (1)

De meest populaire tags bekijken als: Tag-list | Tag-wolk

Vergelijkbare items

Verwante onderwerpen:(7)

Gebruiker-lijsten met dit item (4)

Bevestig deze aanvraag

Misschien heeft u dit item reeds aangevraagd. Selecteer a.u.b. Ok als u toch wilt doorgaan met deze aanvraag.

Gekoppelde data


Primary Entity

<http://www.worldcat.org/oclc/721903758> # The Zappos experience : 5 principles to inspire, engage, and wow
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "721903758" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://id.loc.gov/authorities/subjects/sh85113301> ; # Retail trade--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Topic/mail_order_business_management> ; # Mail-order business--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Topic/retail_trade_management> ; # Retail trade--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Topic/management> ; # Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Organization/zappos_com_firm> ; # Zappos.com (Firm)
    schema:about <http://id.loc.gov/authorities/subjects/sh2008102930> ; # Electronic commerce--Management
    schema:about <http://dewey.info/class/658.872/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Topic/electronic_commerce_management> ; # Electronic commerce--Management
    schema:about <http://viaf.org/viaf/160799715> ; # Zappos.com (Firm)
    schema:about <http://experiment.worldcat.org/entity/work/data/1044376604#Topic/customer_services> ; # Customer services
    schema:bookFormat bgn:PrintBook ;
    schema:copyrightYear "2012" ;
    schema:creator <http://viaf.org/viaf/79545200> ; # Joseph A. Michelli
    schema:datePublished "2012" ;
    schema:description "Zappos? What is Zappos? -- It all comes back to culture -- Culture should be a verb -- Less effort, more customers -- The ticket to the big service dance : velocity, knowledge, recovery, and surprise -- Principle 3. Step into the personal : More than a wallet with legs -- Connections at all levels -- Zappos University -- Beyond shoes -- Play well -- R.O.L.F. -- Conclusion : Endings, beginnings, and you -- Sharing great calls -- Excerpts from Zappos culture books."@en ;
    schema:description "Describes the management principles used by the firm Zappos.com and details how to apply them to any organization."@en ;
    schema:description "Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1044376604> ;
    schema:inLanguage "en" ;
    schema:name "The Zappos experience : 5 principles to inspire, engage, and wow"@en ;
    schema:productID "721903758" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/721903758#PublicationEvent/new_york_mcgraw_hill_2012> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/1044376604#Agent/mcgraw_hill> ; # McGraw-Hill
    schema:workExample <http://worldcat.org/isbn/9780071749589> ;
    schema:workExample <http://worldcat.org/isbn/9780071752473> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/721903758> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/1044376604#Topic/customer_services> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044376604#Topic/electronic_commerce_management> # Electronic commerce--Management
    a schema:Intangible ;
    schema:name "Electronic commerce--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1044376604#Topic/retail_trade_management> # Retail trade--Management
    a schema:Intangible ;
    schema:name "Retail trade--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008102930> # Electronic commerce--Management
    a schema:Intangible ;
    schema:name "Electronic commerce--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85113301> # Retail trade--Management
    a schema:Intangible ;
    schema:name "Retail trade--Management"@en ;
    .

<http://viaf.org/viaf/160799715> # Zappos.com (Firm)
    a schema:Organization ;
    schema:name "Zappos.com (Firm)" ;
    .

<http://viaf.org/viaf/79545200> # Joseph A. Michelli
    a schema:Person ;
    schema:birthDate "1960" ;
    schema:familyName "Michelli" ;
    schema:givenName "Joseph A." ;
    schema:name "Joseph A. Michelli" ;
    .

<http://worldcat.org/isbn/9780071749589>
    a schema:ProductModel ;
    schema:isbn "0071749586" ;
    schema:isbn "9780071749589" ;
    .

<http://worldcat.org/isbn/9780071752473>
    a schema:ProductModel ;
    schema:isbn "0071752471" ;
    schema:isbn "9780071752473" ;
    .


Content-negotiable representations

Venster sluiten

Meld u aan bij WorldCat 

Heeft u geen account? U kunt eenvoudig een nieuwe gratis account aanmaken.