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Connaway, Lynn Silipigni

Works: 57 works in 83 publications in 1 language and 2,135 library holdings
Genres: Conference proceedings  Library use studies 
Roles: Research team member, Researcher, Research team head, Creator
Classifications: Z669.7, 020.72
Publication Timeline
Publications about Lynn Silipigni Connaway
Publications by Lynn Silipigni Connaway
Most widely held works by Lynn Silipigni Connaway
Basic research methods for librarians by Lynn Silipigni Connaway( file )
20 editions published between 2004 and 2010 in English and held by 2,033 libraries worldwide
Fifty-nine percent of the respondents to a 2000 survey reported that their master's programs had not adequately prepared them to conduct research, something that has not changed much in the ensuing decade. Yet, many library and information services (LIS) practitioners are routinely called upon to conducted job-related research. Where can they turn for the guidance they need?
Seeking synchronicity revelations and recommendations for virtual reference by Lynn Silipigni Connaway( file )
2 editions published in 2011 in English and held by 22 libraries worldwide
Presents a distillation of prior research work (2005-2008) by the authors and by others about -- or relevant to -- library virtual reference (VR) services. Additionally, the authors provide recommendations on how libraries may sustain and develop VR services and systems
Understanding the collective collection : towards a system-wide perspective on library print collections by Lorcan Dempsey( Book )
1 edition published in 2013 in English and held by 14 libraries worldwide
A compilation of previously-published articles and reports authored by OCLC Research staff and collaborators and published between 2006 and 2013. This collection focuses on the changes in focus, boundaries and value of library collections as the shift from primarily hardcopy (e.g., print) collections to digital resources and networks occurs in libraries
The digital information seeker report of the findings from selected OCLC, RIN, and JISC user behaviour projects by Lynn Silipigni Connaway( file )
2 editions published in 2010 in English and held by 12 libraries worldwide
The levels of decisions and involvement in decision-making effectiveness and job satisfaction in academic library technical services by Lynn Silipigni Connaway( Book )
6 editions published between 1992 and 1993 in English and held by 12 libraries worldwide
ASIST 2011 proceedings of the 74th ASIS&T Annual Meeting : bridging the gulf : communication and information in society, technology and work by American Society for Information Science and Technology( Book )
1 edition published in 2011 in English and held by 9 libraries worldwide
"If it is too inconvenient I'm not going after it" : convenience as a critical factor in information-seeking behaviors by Lynn Silipigni Connaway( file )
1 edition published in 2011 in English and held by 3 libraries worldwide
In today's fast-paced world, anecdotal evidence suggests that information tends to inundate people, and users of information systems want to find information quickly and conveniently. Empirical evidence for convenience as a critical factor is explored in the data from two multi-year, user study projects funded by the Institute of Museum and Library Services. The theoretical framework for this understanding is founded in the concepts of bounded rationality and rational choice theory, with Savolainen's (2006) concept of time as a context in information seeking, as well as gratification theory, informing the emphasis on the seekers' time horizons. Convenience is a situational criterion in peoples' choices and actions during all stages of the information-seeking process. The concept of convenience can include their choice of an information source, their satisfaction with the source and its ease of use, and their time horizon in information seeking. The centrality of convenience is especially prevalent among the younger subjects ("millennials") in both studies, but also holds across all demographic categories -- age, gender, academic role, or user or non-user of virtual reference services. These two studies further indicate that convenience is a factor for making choices in a variety of situations, including both academic information seeking and everyday-life information seeking, although it plays different roles in different situations
Utilizing e-books to enhance digital library offerings by Shirley Hyatt( file )
1 edition published in 2002 in English and held by 2 libraries worldwide
The authors describe the rationale and background of OCLC's acquisition of netLibrary, the information environment that is being pursued, and the resulting benefits that libraries may experience
Seeking synchronicity OCLC, Rutgers researchers explore virtual reference services by analyzing chat transcripts by Robert C Bolander( file )
1 edition published in 2006 in English and held by 2 libraries worldwide
Lynn Silipigni Connaway, OCLC Consulting Research Scientist, and Marie L. Radford, Associate Professor at the Rutgers University School of Communication, Information & Library Studies, are conducting a two-year, multiphase study of virtual reference services (VRS) from user, non-user and librarian perspectives. Supported by a grant from the Institute of Museum and Library Services and in-kind contributions from OCLC and Rutgers, the study will investigate factors that influence the selection and use of synchronous (e.g., Internet chat-based) VRS and study user and staff perceptions of satisfaction. It also seeks to develop research-based recommendations for VRS staff to increase user satisfaction with the virtual reference experience
Comparing library resource allocations for the paper and the digital library an exploratory study by Lynn Silipigni Connaway( file )
1 edition published in 2003 in English and held by 2 libraries worldwide
This exploratory study asked eleven Association of Research Libraries (ARL) librarians to identify the resources needed for the transition of an all-paper library to the all-digital library. Although the results cannot be generalized, the study identifies functions and resources associated with the provision of paper and electronic materials that can be used for further investigation of library resource allocations
Use of circulation statistics and interlibrary loan data in collection management by Jennifer E Knievel( file )
1 edition published in 2006 in English and held by 1 library worldwide
The authors analyzed the holdings, circulations, and interlibrary loan (ILL) borrowing requests of the English-language monograph collection at the University of Colorado at Boulder. Data for each area were mapped to conspectus subject areas, using Library of Congress Classifications, and then compared. The resulting data and subject distributions were analyzed by overall holdings, transactions per item, percentage of collection circulated, and a ratio of ILL holdings to requests. The method of analysis used in this study could be fruitfully applied to other research collections to assist with remote storage, preservation, and collection development decisions
Electronic books (ebooks) : current trends and future directions by Lynn Silipigni Connaway( Article )
1 edition published in 2003 in English and held by 1 library worldwide
As a greater number of electronic resources becomes available, retrieving relevant and authoritative information has become progressively more challenging and time consuming. Electronic books (ebooks) are one way to enhance the digital library with global 24-hour-a-day and 7-days-a-week access to authoritative information, and they enable users to quickly retrieve and access specific research material easily, quickly, and effectively. It is crucial to not only provide these electronic resources, but to integrate them into library systems to streamline library operations, as well as promote user adoption. As an eBook provider, NetLibrary, a division of OCLC, has been involved in the selection, cataloguing, and distribution of ebooks
Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults by Marie L Radford( Article )
1 edition published in 2012 in English and held by 1 library worldwide
This chapter provides an overview of a research project that studied generational differences in the attitudes toward and use of virtual reference (VR), and the information-seeking and communication behaviors of members of the Millennial generation (Prensky, 2001) when compared to older adults. It reports findings from the Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives (Radford & Connaway, 2005-2008) grant project funded by the Institute of Museum and Library Services (IMLS), Rugers University, and Online Computer Library Center (OCLC). Results shed light on how people of different ages make decisions to use VR, what their preferred modes of communication are, what they like and dislike about VR, and how these services can be made more attractive to nonusers, who can be seen as potential users. Research-based recommendations with the key implications for sustainability and growth of consortial VR, library use instruction, and marketing are suggested
On virtual face-work an ethnography of communication approach to a live chat reference interaction by Marie L Radford( file )
1 edition published in 2011 in English and held by 1 library worldwide
Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a library user in a Web-based virtual reference service environment. This highly goal-oriented interaction, even though it lacks the immediacy of face-to-face interaction, was found to be a rich source of face-work
Virtual reference service quality critical components for adults and the Net-Generation by Lynn Silipigni Connaway( file )
1 edition published in 2010 in English and held by 1 library worldwide
The project, "Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives," studied the habits and needs of virtual reference services (VRS) users to identify characteristics for informing library system and service development. The results of the online surveys and telephone interviews for users of VRS are the focus of this paper. One hundred thirty-seven VRS users completed web-based online surveys and 76 completed telephone interviews. Both quantitative and qualitative data were collected and analyzed using descriptive statistics, grounded theme analyses, and the Critical Incident Technique. Findings indicate that participants had used other modes of reference service. However, they found chat reference to be the least intimidating mode. The leading factor for choosing VRS was convenience. Anytime/anywhere access to VRS, its immediacy, and efficiency were factors in service selection. Knowledgeable librarians with positive attitudes and good communication skills also were found to be critical. Results for members of the Net Gen were compared to those of older adults. Both Net Gen (Net Generation) and adult participants were likely to be repeat users and had positive reactions to VRS. Net Gens were more likely to use the service if it was recommended to them. It was also more desirable to the younger VRS users to have the ability to develop a personal relationship with the librarian and to interact with a specific, familiar librarian. Users of VRS want librarians to provide specific information quickly, through a variety of formats. This article provides implications and recommendations for practice and library education. Librarians need to provide accurate information in a variety of service modes in a hybrid reference model that provides convenient, authoritative, reliable services to meet an array of diverse needs and communication preferences
Publisher names in bibliographic data an experimental authority file and a prototype application by Lynn Silipigni Connaway( file )
1 edition published in 2011 in English and held by 1 library worldwide
The cataloging community has long acknowledged the value of investing in authority control; as bibliographic systems become more global, the need for authority control becomes even more pressing. The publisher description area of the catalog record is notoriously difficult to control, yet often necessary for collection analysis and development. The research presented in this paper details a project to build a database of authorized names for major publishers worldwide. ISBN prefix data were used to cluster bibliographic records based on publishing entities; the resulting database contains thousands of variant forms of each publisher's name, and data about their overall publishing output. Profiles of four large publishers were compared: each publisher's languages of publication, formats, and subjects demonstrated their distinctive publishing output, and validated the record clusters. Finally, the results of the research were made freely available on the Web via a prototype set of web pages displaying the publishing profiles of more than eighteen hundred major publishers
Bringing Electronic Books (eBooks) into the Digital Library ( Article )
1 edition published in 2001 in Undetermined and held by 1 library worldwide
'Readers who borrowed this also borrowed ... ' : recommender systems in UK libraries by Simon Wakeling( file )
1 edition published in 2012 in English and held by 1 library worldwide
Purpose: -- Moves towards more interactive services on the web have led libraries to add an increasing range of functionality to their OPACS. Given the prevalence of recommender systems on the wider web, especially in e-commerce environments, this paper aims to review current research in this area that is of particular relevance to the library community. It attempts to gauge the uptake of recommender systems in exiting OPAC services, and identify issues that might be responsible for inhibiting wider uptake. Design/methodology/approach:- This paper draws on an extensive literature review, as well as original research comparing the functionality of 211 public and 118 university library OPACs in the UK. Examining current recommender systems research, it outlines the most significant recommendation models and reviews research in two key areas of recommender systems design: data acquisition, and the explanation of recommendations. It discusses three existing library recommendation systems: BibTip, LibraryThing for Libraries and the in-house system at the University of Huddersfield. Findings: - The authors' analysis indicates that the incorporation of recommender systems into library services is extremely low, with only 2 per cent of public libraries and 11 per cent of university libraries in the UK offering the feature. While system limitations and budget constraints are perhaps partly to blame, it is suggested that library professionals have perhaps yet to be persuaded that the value of recommendations to library users is great enough to warrant their inclusion becoming a priority. Originality/value:-- This paper represents the first study of UK library OPACs to focus on the prevalence of recommender systems
Service sea change : clicking with screenagers through virtual reference by Lynn Silipigni Connaway( file )
1 edition published in 2007 in English and held by 1 library worldwide
Web-based reference services such as synchronous, (chat reference or "Ask-a-Librarian" services) and asynchronous (email) virtual reference services (VRS) have become common features of academic library home pages. In the current economic and technological environment, evaluation to determine the sustainability of VRS is crucial. An international research project, funded by the Institute of Museum and Library Services, Rutgers, The State University of New Jersey, and OCLC, Online Computer Library Center, Inc., investigates factors that influence the selection and use of synchronous VRS. This study, one of the first large-scale VRS studies to include both users and non-users of the Millennial Generation, innovatively addresses issues concerning the evaluation, sustainability, and relevance of VRS for academic libraries by soliciting screenagers' perceptions. Three focus group interviews were conducted with "screenagers"--Twelve to eighteen year-old non-users of VRS. These potential future academic library users are comfortable in a virtual environment, use instant messaging (IM) for socializing and collaborative homework, yet perceive VRS differently than these other virtual encounters. The results of these focus group interviews provide new insights to why screenagers choose not to use VRS and what would make them try VRS. The study identifies ways to increase the visibility and use of VRS, and to improve service, which could help secure funding allocations, and the growth and improvement of services. These results can influence the development of academic library services and systems for the Millennial Generation
A comparison of the functions and processes associated with identifying, selecting, acquiring, and organizing paper books and electronic books by Lynn Silipigni Connaway( file )
1 edition published in 2003 in English and held by 1 library worldwide
Decreased budgets, increased staff and faculty responsibilities, and user demand for access to more electronic materials makes determining the costs of providing materials essential for effective library management and decision-making. The literature does not include benchmarks for the functions and processes associated with identifying, selecting, acquiring, organizing, and maintaining paperbooks or electronic books for academic library users. This exploratory study begins to identify the resources needed for paper books and electronic books
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Alternative Names
Silipigni Connaway, Lynn
English (45)
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