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Connaway, Lynn Silipigni

Works: 59 works in 87 publications in 1 language and 2,367 library holdings
Genres: Conference proceedings  Library use studies 
Roles: Author, Research team member, Researcher, Research team head, Creator
Classifications: Z669.7, 020.72
Publication Timeline
Publications about Lynn Silipigni Connaway
Publications by Lynn Silipigni Connaway
Most widely held works by Lynn Silipigni Connaway
Basic research methods for librarians by Ronald R Powell( file )
21 editions published between 2004 and 2010 in English and held by 2,241 libraries worldwide
Fifty-nine percent of the respondents to a 2000 survey reported that their master's programs had not adequately prepared them to conduct research, something that has not changed much in the ensuing decade. Yet, many library and information services (LIS) practitioners are routinely called upon to conducted job-related research. Where can they turn for the guidance they need?
Understanding the collective collection : towards a system-wide perspective on library print collections by Lorcan Dempsey( Book )
1 edition published in 2013 in English and held by 26 libraries worldwide
A compilation of previously-published articles and reports authored by OCLC Research staff and collaborators and published between 2006 and 2013. This collection focuses on the changes in focus, boundaries and value of library collections as the shift from primarily hardcopy (e.g., print) collections to digital resources and networks occurs in libraries
Seeking synchronicity revelations and recommendations for virtual reference by Lynn Silipigni Connaway( file )
2 editions published in 2011 in English and held by 23 libraries worldwide
Presents a distillation of prior research work (2005-2008) by the authors and by others about -- or relevant to -- library virtual reference (VR) services. Additionally, the authors provide recommendations on how libraries may sustain and develop VR services and systems
The digital information seeker report of the findings from selected OCLC, RIN, and JISC user behaviour projects by Lynn Silipigni Connaway( file )
2 editions published in 2010 in English and held by 12 libraries worldwide
The levels of decisions and involvement in decision-making effectiveness and job satisfaction in academic library technical services by Lynn Silipigni Connaway( Archival Material )
6 editions published between 1992 and 1993 in English and held by 12 libraries worldwide
Reordering Ranganathan : shifting user behaviors, shifting priorities by Lynn Silipigni Connaway( Book )
2 editions published in 2014 in English and held by 10 libraries worldwide
ASIST 2011 proceedings of the 74th ASIS&T Annual Meeting : bridging the gulf : communication and information in society, technology and work by American Society for Information Science and Technology( Book )
1 edition published in 2011 in English and held by 9 libraries worldwide
"If it is too inconvenient I'm not going after it" : convenience as a critical factor in information-seeking behaviors by Lynn Silipigni Connaway( file )
1 edition published in 2011 in English and held by 3 libraries worldwide
In today's fast-paced world, anecdotal evidence suggests that information tends to inundate people, and users of information systems want to find information quickly and conveniently. Empirical evidence for convenience as a critical factor is explored in the data from two multi-year, user study projects funded by the Institute of Museum and Library Services. The theoretical framework for this understanding is founded in the concepts of bounded rationality and rational choice theory, with Savolainen's (2006) concept of time as a context in information seeking, as well as gratification theory, informing the emphasis on the seekers' time horizons. Convenience is a situational criterion in peoples' choices and actions during all stages of the information-seeking process. The concept of convenience can include their choice of an information source, their satisfaction with the source and its ease of use, and their time horizon in information seeking. The centrality of convenience is especially prevalent among the younger subjects ("millennials") in both studies, but also holds across all demographic categories -- age, gender, academic role, or user or non-user of virtual reference services. These two studies further indicate that convenience is a factor for making choices in a variety of situations, including both academic information seeking and everyday-life information seeking, although it plays different roles in different situations
Utilizing e-books to enhance digital library offerings by Shirley Hyatt( file )
1 edition published in 2002 in English and held by 2 libraries worldwide
The authors describe the rationale and background of OCLC's acquisition of netLibrary, the information environment that is being pursued, and the resulting benefits that libraries may experience
Seeking synchronicity OCLC, Rutgers researchers explore virtual reference services by analyzing chat transcripts by Robert C Bolander( file )
1 edition published in 2006 in English and held by 2 libraries worldwide
Lynn Silipigni Connaway, OCLC Consulting Research Scientist, and Marie L. Radford, Associate Professor at the Rutgers University School of Communication, Information & Library Studies, are conducting a two-year, multiphase study of virtual reference services (VRS) from user, non-user and librarian perspectives. Supported by a grant from the Institute of Museum and Library Services and in-kind contributions from OCLC and Rutgers, the study will investigate factors that influence the selection and use of synchronous (e.g., Internet chat-based) VRS and study user and staff perceptions of satisfaction. It also seeks to develop research-based recommendations for VRS staff to increase user satisfaction with the virtual reference experience
Comparing library resource allocations for the paper and the digital library an exploratory study by Lynn Silipigni Connaway( file )
1 edition published in 2003 in English and held by 2 libraries worldwide
This exploratory study asked eleven Association of Research Libraries (ARL) librarians to identify the resources needed for the transition of an all-paper library to the all-digital library. Although the results cannot be generalized, the study identifies functions and resources associated with the provision of paper and electronic materials that can be used for further investigation of library resource allocations
Electronic books (ebooks) : current trends and future directions by Lynn Silipigni Connaway( Article )
1 edition published in 2003 in English and held by 1 library worldwide
As a greater number of electronic resources becomes available, retrieving relevant and authoritative information has become progressively more challenging and time consuming. Electronic books (ebooks) are one way to enhance the digital library with global 24-hour-a-day and 7-days-a-week access to authoritative information, and they enable users to quickly retrieve and access specific research material easily, quickly, and effectively. It is crucial to not only provide these electronic resources, but to integrate them into library systems to streamline library operations, as well as promote user adoption. As an eBook provider, NetLibrary, a division of OCLC, has been involved in the selection, cataloguing, and distribution of ebooks
Service sea change : clicking with screenagers through virtual reference by Lynn Silipigni Connaway( file )
1 edition published in 2007 in English and held by 1 library worldwide
Web-based reference services such as synchronous, (chat reference or "Ask-a-Librarian" services) and asynchronous (email) virtual reference services (VRS) have become common features of academic library home pages. In the current economic and technological environment, evaluation to determine the sustainability of VRS is crucial. An international research project, funded by the Institute of Museum and Library Services, Rutgers, The State University of New Jersey, and OCLC, Online Computer Library Center, Inc., investigates factors that influence the selection and use of synchronous VRS. This study, one of the first large-scale VRS studies to include both users and non-users of the Millennial Generation, innovatively addresses issues concerning the evaluation, sustainability, and relevance of VRS for academic libraries by soliciting screenagers' perceptions. Three focus group interviews were conducted with "screenagers"--Twelve to eighteen year-old non-users of VRS. These potential future academic library users are comfortable in a virtual environment, use instant messaging (IM) for socializing and collaborative homework, yet perceive VRS differently than these other virtual encounters. The results of these focus group interviews provide new insights to why screenagers choose not to use VRS and what would make them try VRS. The study identifies ways to increase the visibility and use of VRS, and to improve service, which could help secure funding allocations, and the growth and improvement of services. These results can influence the development of academic library services and systems for the Millennial Generation
"Are we getting warmer?" query clarification in live chat virtual reference by Marie L Radford( file )
1 edition published in 2011 in English and held by 1 library worldwide
As virtual reference services (VRS) have become vital alternatives to traditional face-to-face (FtF) and phone reference, guidelines for best practices emerged to ensure that users are being well served across different modes of service delivery. Yet much remains to be understood about whether and how the essential process of query clarification occurs in the live chat reference environment. This study is among the first large-scale analyses of chat transcripts from libraries of different types, sizes, and world-wide geographic regions. It reports results from a qualitative analysis of a random sample of 850 transcripts from QuestionPoint, a 24/7/365 cooperative reference service administered by OCLC Online Computer Library Center with one thousand plus member libraries across the world
Collection analysis using circulation, ILL, and collection data by Jennifer Knievel( Article )
1 edition published in 2005 in English and held by 1 library worldwide
This study was initiated to compile statistics for collection development decision making at the University of Colorado at Boulder
"Screenagers" and live chat reference : living up to the promise by Marie L Radford( file )
1 edition published in 2007 in English and held by 1 library worldwide
Today's 12-18 year old members of the Millennial Generation have been referred to as "screenagers" because of their affinity for electronic communication via computer, phone, television, etc. screens (see Rushkoff, 1996). These young Millennials are at home in the instant messaging and chat environment. It is well known that their communication and information-seeking behaviors are distinctly different from those of other age cohorts and radically different from those of the baby boomer generation. Libraries are providing Web-based virtual reference services (VRS) as alternatives to traditional face-to-face (FtF) reference services to meet the information needs of virtual as well as FtF library users. This paper presents the revealing results of an international study of communication and information-seeking including a series of three focus group interviews with 12-18 year olds and analysis of a random sample of 431 live chat reference transcripts drawn from an international population. Focus groups were conducted with the cooperation of public and school librarians in collaboration with public school teachers. Analysis of these focus group interviews with groups of urban, suburban, and rural screenagers reveals their communication and information-seeking preferences. These groups have revealed that they use IM for socializing and collaborative homework, yet perceive library VRS differently then these other virtual encounters; they also express a preference for FtF encounters with librarians. Implications of the findings for school librarians are discussed
Publisher names in bibliographic data an experimental authority file and a prototype application by Lynn Silipigni Connaway( file )
1 edition published in 2011 in English and held by 1 library worldwide
The cataloging community has long acknowledged the value of investing in authority control; as bibliographic systems become more global, the need for authority control becomes even more pressing. The publisher description area of the catalog record is notoriously difficult to control, yet often necessary for collection analysis and development. The research presented in this paper details a project to build a database of authorized names for major publishers worldwide. ISBN prefix data were used to cluster bibliographic records based on publishing entities; the resulting database contains thousands of variant forms of each publisher's name, and data about their overall publishing output. Profiles of four large publishers were compared: each publisher's languages of publication, formats, and subjects demonstrated their distinctive publishing output, and validated the record clusters. Finally, the results of the research were made freely available on the Web via a prototype set of web pages displaying the publishing profiles of more than eighteen hundred major publishers
A comparison of the functions and processes associated with identifying, selecting, acquiring, and organizing paper books and electronic books by Lynn Silipigni Connaway( file )
1 edition published in 2003 in English and held by 1 library worldwide
Decreased budgets, increased staff and faculty responsibilities, and user demand for access to more electronic materials makes determining the costs of providing materials essential for effective library management and decision-making. The literature does not include benchmarks for the functions and processes associated with identifying, selecting, acquiring, organizing, and maintaining paperbooks or electronic books for academic library users. This exploratory study begins to identify the resources needed for paper books and electronic books
Virtual reference service quality critical components for adults and the Net-Generation by Lynn Silipigni Connaway( file )
1 edition published in 2010 in English and held by 1 library worldwide
The project, "Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, and Librarian Perspectives," studied the habits and needs of virtual reference services (VRS) users to identify characteristics for informing library system and service development. The results of the online surveys and telephone interviews for users of VRS are the focus of this paper. One hundred thirty-seven VRS users completed web-based online surveys and 76 completed telephone interviews. Both quantitative and qualitative data were collected and analyzed using descriptive statistics, grounded theme analyses, and the Critical Incident Technique. Findings indicate that participants had used other modes of reference service. However, they found chat reference to be the least intimidating mode. The leading factor for choosing VRS was convenience. Anytime/anywhere access to VRS, its immediacy, and efficiency were factors in service selection. Knowledgeable librarians with positive attitudes and good communication skills also were found to be critical. Results for members of the Net Gen were compared to those of older adults. Both Net Gen (Net Generation) and adult participants were likely to be repeat users and had positive reactions to VRS. Net Gens were more likely to use the service if it was recommended to them. It was also more desirable to the younger VRS users to have the ability to develop a personal relationship with the librarian and to interact with a specific, familiar librarian. Users of VRS want librarians to provide specific information quickly, through a variety of formats. This article provides implications and recommendations for practice and library education. Librarians need to provide accurate information in a variety of service modes in a hybrid reference model that provides convenient, authoritative, reliable services to meet an array of diverse needs and communication preferences
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Silipigni Connaway, Lynn
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