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Price, Bill 1950-

Overview
Works: 5 works in 17 publications in 3 languages and 555 library holdings
Classifications: HF5415.335, 658.812
Publication Timeline
Key
Publications about Bill Price
Publications by Bill Price
Most widely held works by Bill Price
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Book )
5 editions published between 2008 and 2013 in English and held by 412 libraries worldwide
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":Eliminate dumb contactsCreate engaging self-serviceBe proactiveMake it easy to contact your companyOwn the actions across the companyListen and actDeliver great service experiences
The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Sound Recording )
8 editions published in 2008 in English and held by 98 libraries worldwide
Price and Jaffe show how CRM managers are using the wrong metrics - they need to reduce customer contacts by treating service as a datapoint of dysfunction and figuring out how to eliminate the demand. Although self-service is often a tech-heavy and software driven effort, the authors emphasize that no technology is needed to adopt a 'no service' mindset - any manager who tries to ferret out dysfunctional contacts between customer and company can create better systems that are self-correcting
The best service is no service ( visu )
2 editions published in 2008 in English and held by 42 libraries worldwide
Bill Price, President of Driva Solutions and Co-Founder of LimeBridge, discusses his approach to customer service
Mei you fu wu cai shi zui hao de fu wu by Bill Price( Book )
1 edition published in 2009 in Chinese and held by 2 libraries worldwide
De grootste mysteries aller tijden : intrigerende raadselen uit de wereldgeschiedenis by Bill Price( Book )
1 edition published in 2014 in Dutch and held by 1 library worldwide
 
Languages
English (15)
Chinese (1)
Dutch (1)
Covers
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