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Price, Bill 1950-

Overview
Works: 8 works in 44 publications in 4 languages and 824 library holdings
Genres: History  Biography  Educational films  Filmed speeches  Filmed lectures  Nonfiction films 
Roles: Author
Classifications: GV1317, 658.812
Publication Timeline
Key
Publications about Bill Price
Publications by Bill Price
Most widely held works by Bill Price
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Book )
7 editions published between 2008 and 2011 in English and held by 338 libraries worldwide
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately l
The best service is no service by Bill Price( visu )
6 editions published between 2008 and 2014 in English and held by 93 libraries worldwide
Bill Price argues that companies should challenge the need, fundamentally, for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to x mistakes or to resolve customer confusion. Sharing examples from his experiences in the U.S. Navy and with MCI and Amazon, as well as those of Toyota, he emphasizes that no technology is necessary in order to adopt a "no service" mindset. Any manager can ferret out contacts between customer and company to create self-correcting systems, reduce demand, and leverage self-service options actually preferred by customers
Your customer rules! : delivering the Me2B experiences that today's customers demand by Bill Price( Book )
17 editions published between 2014 and 2015 in 3 languages and held by 90 libraries worldwide
Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. In this book the authors show a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B" - one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging and they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Examples of companies who succeed by meeting these seven needs include: Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that don't. --
The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Sound Recording )
8 editions published in 2008 in English and held by 87 libraries worldwide
Price and Jaffe show how CRM managers are using the wrong metrics - they need to reduce customer contacts by treating service as a datapoint of dysfunction and figuring out how to eliminate the demand. Although self-service is often a tech-heavy and software driven effort, the authors emphasize that no technology is needed to adopt a 'no service' mindset - any manager who tries to ferret out dysfunctional contacts between customer and company can create better systems that are self-correcting
The history of chess in 50 moves by Bill Price( Book )
2 editions published in 2015 in English and held by 11 libraries worldwide
CHESS. The History of Chess in 50 Moves tells the 1,500-year story of chess in fifty selections. The fifty people, places, or things all make fascinating stand-alone stories that can be read individually, but taken together they give the reader a sense of how chess has changed, adapted, and thrived down through the centuries. The story begins in the East and follows the movement of chess along the silk trade routes as comes to the West via Persia. From there it spreads to Africa, Russia, and Europe, where it takes the form that is familiar to us today. The greatest players, matches and tournaments of all time get their moments in the sun, but equally important are the bigger trends and patterns, from the evolution of different playing styles to the emergence of computer technology. Chess has a rich history, and The History of Chess in 50 Moves reflects this with a rich selection of historical illustrations and photographs
The history of chess in fifty moves by Bill Price( Book )
2 editions published in 2015 in English and held by 9 libraries worldwide
Mei you fu wu cai shi zui hao de fu wu by Bill Price( Book )
1 edition published in 2009 in Chinese and held by 3 libraries worldwide
De grootste mysteries aller tijden : intrigerende raadselen uit de wereldgeschiedenis by Bill Price( Book )
1 edition published in 2014 in Dutch and held by 2 libraries worldwide
 
Alternative Names
프라이스, 빌 1950-
Languages
English (39)
French (2)
Dutch (1)
Chinese (1)
Covers
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