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Price, Bill 1950-

Overview
Works: 6 works in 20 publications in 3 languages and 602 library holdings
Roles: Author
Classifications: HF5415.335, 658.812
Publication Timeline
Key
Publications about Bill Price
Publications by Bill Price
Most widely held works by Bill Price
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Book )
6 editions published between 2008 and 2013 in English and held by 414 libraries worldwide
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately l
The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Sound Recording )
8 editions published in 2008 in English and held by 95 libraries worldwide
Price and Jaffe show how CRM managers are using the wrong metrics - they need to reduce customer contacts by treating service as a datapoint of dysfunction and figuring out how to eliminate the demand. Although self-service is often a tech-heavy and software driven effort, the authors emphasize that no technology is needed to adopt a 'no service' mindset - any manager who tries to ferret out dysfunctional contacts between customer and company can create better systems that are self-correcting
Your Customer Rules! Delivering the Me2B Experiences That Todays Customers Demand by Bill Price( file )
3 editions published between 2014 and 2015 in English and held by 44 libraries worldwide
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips-and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companie
The best service is no service by Bill Price( visu )
1 edition published in 2008 in English and held by 43 libraries worldwide
Bill Price, President of Driva Solutions and Co-Founder of LimeBridge, discusses his approach to customer service
De grootste mysteries aller tijden : intrigerende raadselen uit de wereldgeschiedenis by Bill Price( Book )
1 edition published in 2014 in Dutch and held by 3 libraries worldwide
Mei you fu wu cai shi zui hao de fu wu by Bill Price( Book )
1 edition published in 2009 in Chinese and held by 3 libraries worldwide
 
Languages
English (18)
Chinese (1)
Dutch (1)
Covers
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