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Price, Bill 1950-

Overview
Works: 6 works in 43 publications in 4 languages and 1,185 library holdings
Genres: History  Biography  Educational films  Filmed speeches  Filmed lectures  Nonfiction films 
Roles: Author
Classifications: GV1317, 658.812
Publication Timeline
Key
Publications about Bill Price
Publications by Bill Price
Most widely held works by Bill Price
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Book )
8 editions published between 2008 and 2011 in English and Chinese and held by 348 libraries worldwide
"Pressure to reduce costs and increase customer lyalty are greater than ever. Bill Price argues that the best place to start is by eliminating the need for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to fix mistakes or resolve customer confusion. Eliminating the need for service, therefore, is the best way to satisfy the vast majority of customers. Price emphasizes that no technology is necessary to adopt a "no service" mindset. Any manager can ferret out contacts between customer and company to create self-service options actually preferred by customers."
The best service is no service by Bill Price( visu )
6 editions published between 2008 and 2014 in English and held by 139 libraries worldwide
Bill Price argues that companies should challenge the need, fundamentally, for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to x mistakes or to resolve customer confusion. Sharing examples from his experiences in the U.S. Navy and with MCI and Amazon, as well as those of Toyota, he emphasizes that no technology is necessary in order to adopt a "no service" mindset. Any manager can ferret out contacts between customer and company to create self-correcting systems, reduce demand, and leverage self-service options actually preferred by customers
Your customer rules! : delivering the Me2B experiences that today's customers demand by Bill Price( Book )
18 editions published between 2014 and 2015 in 3 languages and held by 101 libraries worldwide
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips-and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companie
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs by Bill Price( Sound Recording )
8 editions published in 2008 in English and held by 84 libraries worldwide
Price and Jaffe show how CRM managers are using the wrong metrics - they need to reduce customer contacts by treating service as a datapoint of dysfunction and figuring out how to eliminate the demand. Although self-service is often a tech-heavy and software driven effort, the authors emphasize that no technology is needed to adopt a 'no service' mindset - any manager who tries to ferret out dysfunctional contacts between customer and company can create better systems that are self-correcting
The history of chess in fifty moves by Bill Price( Book )
2 editions published in 2015 in English and held by 12 libraries worldwide
De grootste mysteries aller tijden : intrigerende raadselen uit de wereldgeschiedenis by Bill Price( Book )
1 edition published in 2014 in Dutch and held by 2 libraries worldwide
 
Alternative Names
프라이스, 빌 1950-
Languages
English (37)
French (3)
Dutch (1)
Chinese (1)
Covers
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