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Bernoff, Josh

Overview
Works: 31 works in 116 publications in 10 languages and 3,363 library holdings
Roles: Author, Narrator
Classifications: HC79.I55,
Publication Timeline
Key
Publications about Josh Bernoff
Publications by Josh Bernoff
Most widely held works by Josh Bernoff
Groundswell : winning in a world transformed by social technologies by Charlene Li( Book )
42 editions published between 2008 and 2011 in 4 languages and held by 1,648 libraries worldwide
"In Groundswell, two top analysts from Forrester Research show you how to turn the force of customers connecting to your own advantage. With twenty-five vivid cases from around the world--from health care to retail to consumer goods to business services--Li and Bernoff show how leading companies are gaining insights, generating revenue, saving money, and energizing their own customers. Whether you're in marketing, research, support, sales, development, or even running the whole enterprise, there's targeted advice here for you, backed up with real-world ROI to prove it works"--Page 2 of cover
Empowered unleash your employees, energize your customers, and transform your business by Josh Bernoff( file )
10 editions published between 2010 and 2013 in English and held by 558 libraries worldwide
The authors present listeners a means for taking on one of the great business challenges of the 21st century. Armed with knowledge gained through social networking, customers are savvier than ever before. Bernoff and Schadler show business leaders ways to embrace this phenomenon and grow their business in new and imaginative ways
Empowered : unleash your employees, energize your customers, transform your business by Josh Bernoff( Book )
13 editions published in 2010 in English and held by 521 libraries worldwide
"You Know It's Happening within your organization. Your peopleu︣sing low-cost, accessible technologya︣re connecting with customers and building innovative new solutions. But who are these creative problem solvers? How can you lead them? How can you be one?" "We call them HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of Twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of Web information, your customers now step up to the counter armed with more data and access than ever beforeo︣ften overmatching your team." "In Empowered, Forrester's Josh Bernoffco author of the pioneering book Groundswella︣nd Ted Schadler explain how to transform your company by unleashing the force of HEROes. Like John Bernier and Ben Hedrington at Best Buy, who built an army of twenty-five hundred tweeting employees to reach out to customers online. Or John Stadick, who equipped six hundred sales staffers with iPhones and boosted profits at his construction rental company." "The truth is, a third of your information workers already use commonly available technologies that your company does not sanction. Empowered gives you a prescription for embracing this covert innovation. At the heart of a HERO-powered business is a new pact between these employees, company managers, and IT: HEROes build new solutions to meet customer needs, management sets clear rules while encouraging experimentation, and IT expands its role. to both support and secure these business solutions." "Fueled by data from Forrester Research, Empowered is packed with the business tools and information necessary to move your organization several steps ahead of the competition:" "Statistical analysis of the 16 percent of customers who account for 80 percent of online influence" "The HERO index: a scorecard of the industries and departments with the mosta︣nd the. fewestH︣EROes."
Marketing in the groundswell by Charlene Li( Book )
5 editions published in 2009 in English and held by 130 libraries worldwide
Groundswell winning in a world transformed by social technologies by Charlene Li( Sound Recording )
9 editions published between 2008 and 2013 in English and held by 95 libraries worldwide
Two of Forrester Research's top analysts tell listeners how to turn the force of customers connecting to their own advantage. With twenty-five vivid cases from around the world -- from health care to retail to consumer goods to business services -- Li and Bernoff show how leading companies are gaining insights, generating revenue, saving money, and energizing their own customers
Facebook, YouTube, Xing & Co. : gewinnen mit Social Technologies by Charlene Li( Book )
1 edition published in 2009 in German and held by 56 libraries worldwide
Immer mehr Menschen nutzen "Social Technologies": Internet-Plattformen wie Facebook, YouTube und Twitter sowie Tools wie Podcasts, Wikis und Blogs, wo sie sich online austauschen. Dort finden sie, was sie suchen - Informationen, Produkte, Geschäftspartner oder einfach jemanden zum Chatten. Viele Unternehmen tun sich schwer mit den Social Technologies: Sie sind es nicht gewohnt, dass sich Kunden ganz unverblümt zu ihren Produkten äußern, statt die "offizielle" Produktwerbung zu schlucken. Aber ob es den Unternehmen gefällt oder nicht: Die Bedeutung der Social Technologies nimmt ständig weiter zu. Unternehmen, die diesen Trend ignorieren, sind jetzt schon erheblich im Nachteil gegenüber ihren Wettbewerbern - wer die Herausforderung annimmt, kann davon stark profitieren. Charlene Li und Josh Bernoff zeigen, wie Social Technologies funktionieren - und wie Unternehmen sie strategisch für sich nutzen können. Mehr als zwanzig konkrete Fallbeispiele zeigen, wie führende Unternehmen aus aller Welt und in ganz verschiedenen Branchen mit Social Technologies ihren Umsatz und ihren Gewinn steigern - und was Führungskräfte in allen Unternehmen davon lernen können. Charlene Li, vormals bei Forrester Research, ist nun als unabhängige Vordenkerin und Beraterin tätig. Josh Bernoff ist Vice President und Principal Analyst bei Forrester Research. Er rief kontinuierlich erhobene Umfragen zu Technologiethemen bei Forrester Research ins Leben. Durch seine Forschungen versucht er eine Antwort auf die Frage zu geben, wie Menschen Technologien nutzen
The mobile mind shift : engineer your business to win in the mobile moment by Ted Schadler( Book )
4 editions published in 2014 in English and held by 52 libraries worldwide
Empowered - Die neue Macht der Kunden Wie Unternehmen und ihre Mitarbeiter Facebook & Co. nutzen können by Josh Bernoff( Book )
2 editions published in 2011 in German and held by 46 libraries worldwide
Wang ke sheng jing : cheng gong lu huo ren xin de she qun mei ti xing xiao by Charlene Li( Book )
2 editions published in 2009 in Chinese and held by 38 libraries worldwide
Groundswell by Charlene Li( Book )
1 edition published in 2011 in Dutch and held by 38 libraries worldwide
Overzicht voor ondernemers en managers van de actuele trends en ontwikkelingen op het gebied van social media en de mogelijkheden om deze met succes in te zetten voor bedrijf of organisatie
The mobile mind shift : engineer your business to win in the mobile moment by Ted Schadler( file )
2 editions published in 2014 in English and held by 9 libraries worldwide
Mobile has reprogrammed your customers' brains. Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift - the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment - the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestle are winning in that mobile moment. Are you? Based on 200 interviews with entrepreneurs and major companies across the globe, The Mobile Mind Shift is the first book to explain how you can exploit mobile moments. You'll learn how to: Find your customer's most powerful mobile moments with a mobile moment audit. Master the IDEA Cycle, the business discipline for exploiting mobile. Align your business and technology teams in four steps: Identify, Design, Engineer, Analyze. Manufacture mobile moments as Krispy Kreme does - it sends a push notification when hot doughnuts are ready near you. Result: 500,000 app downloads, followed by a double-digit increase in same-store sales. Turn one-time product sales into ongoing services and engagement, as the Nest thermostat does. And master new business models, as Philips and Uber do. Find ways to charge more and create indelible customer loyalty. Transform your technology into systems of engagement. Engineer your business and technology systems to meet the ever-expanding demands of mobile. It's how Dish Network not only increased the efficiency of its installers but also created new on-the-spot upsell opportunities. Mobile is rapidly shifting your customers into a new way of thinking. You'll need your own mobile mind shift to respond
Groundswell : vinderstrategier i en verden af sociale teknologier by Charlene Li( Book )
2 editions published in 2009 in Danish and held by 8 libraries worldwide
Xing dong si wei shi dai : qiang gongO2O shang ji,yi chang cong guan li dao xing xiao de quan mian xing dong hua ge ming by Xie de le( Book )
2 editions published in 2015 in Chinese and held by 7 libraries worldwide
L'onda anomala : interagire e collaborare con i consumatori ribelli by Charlene Li( Book )
1 edition published in 2008 in Italian and held by 5 libraries worldwide
Empowered : slip dine medarbejdere løs i de sociale og mobile medier ( Book )
1 edition published in 2010 in Danish and held by 5 libraries worldwide
Om hvordan virkomhedsledelsen kan give sine medarbejdere chancen for at bruge den moderne teknologi og de sociale medier optimalt, så virksomheden får glade kunder, som taler om virksomheden
Chuang xin tui dong zhe by Josh Bernoff( Book )
1 edition published in 2011 in Chinese and held by 4 libraries worldwide
Làn sóng ngầm : thành công trong thế giới xáo trộn bởi công nghệ số by Charlene Li( Book )
1 edition published in 2010 in Vietnamese and held by 4 libraries worldwide
In Groundswell, two top analysts from Forrester Research show you how to turn the force of customers connecting to your own advantage. With twenty-five vivid cases from around the world--from health care to retail to consumer goods to business services--Li and Bernoff show how leading companies are gaining insights, generating revenue, saving money, and energizing their own customers. Whether you're in marketing, research, support, sales, development, or even running the whole enterprise, there's targeted advice here for you, backed up with real-world ROI to prove it works
Guranzūeru : Sōsharu tekunorojī ni yoru kigyō senryaku by Charlene Li( Book )
2 editions published in 2008 in Japanese and held by 3 libraries worldwide
Enpawādo : Sōsharu media o saidai katsuyōsuru soshiki taisei by Josh Bernoff( Book )
2 editions published in 2011 in Japanese and held by 3 libraries worldwide
Featured book review Groundswell by Andrew B Clancy( Computer File )
2 editions published in 2008 in English and held by 0 libraries worldwide
 
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Alternative Names
バーノフ, ジョシュ
Languages
English (78)
Spanish (7)
Chinese (5)
Japanese (4)
German (3)
Danish (3)
Vietnamese (1)
Italian (1)
Dutch (1)
Finnish (1)
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