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Heskett, James L.

Overview
Works: 109 works in 300 publications in 7 languages and 7,775 library holdings
Genres: Case studies 
Roles: Editor
Classifications: HF5415.5, 658
Publication Timeline
Key
Publications about James L Heskett
Publications by James L Heskett
Most widely held works by James L Heskett
Corporate culture and performance by John P Kotter( Book )
22 editions published between 1992 and 2011 in 6 languages and held by 1,373 libraries worldwide
"Going far beyond previous empirical work, John Kotter and James Heskett provide the first comprehensive critical analysis of how the "culture" of a corporation powerfully influences its economic performance, for better or for worse. Through painstaking research at such firms as Hewlett-Packard, Xerox, ICI, Nissan, and First Chicago, as well as a quantitative study of the relationship between culture and performance in more than 200 companies, the authors describe how shared values and unwritten rules can profoundly enhance economic success or, conversely, lead to failure to adapt to changing markets and environments." "With penetrating insight, Kotter and Heskett trace the roots of both healthy and unhealthy cultures, demonstrating how easily the latter emerge, especially in firms which have experienced much past success. Challenging the widely held belief that "strong" corporate cultures create excellent business performance, Kotter and Heskett show that while many shared values and institutionalized practices can promote good performances in some instances, those cultures can also be characterized by arrogance, inward focus, and bureaucracy--features that undermine an organization's ability to adapt to change. They also show that even "contextually or strategically appropriate" cultures--ones that fit a firm's strategy and business context--will not promote excellent performance over long periods of time unless they facilitate the adoption of strategies and practices that continuously respond to changing markets and new competitive environments."
Managing in the service economy by James L Heskett( Book )
14 editions published between 1986 and 1988 in English and held by 1,159 libraries worldwide
Service breakthroughs : changing the rules of the game by James L Heskett( Book )
13 editions published in 1990 in English and held by 839 libraries worldwide
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value by James L Heskett( Book )
11 editions published in 1997 in English and Undetermined and held by 783 libraries worldwide
satisfaction, and productivity
The value profit chain : treat employees like customers and customers like employees by James L Heskett( Book )
8 editions published between 2003 and 2005 in English and Chinese and held by 625 libraries worldwide
With the support of case studies and examples of companies who have adopted Value Profit Chain principles, the authors demonstrate how satisfied, loyal and productive employees produce satisfied, loyal and trusting customers who are the primary drivers of growth and profitability
Business logistics; management of physical supply and distribution by James L Heskett( Book )
10 editions published between 1964 and 1973 in English and Undetermined and held by 330 libraries worldwide
Marketing by James L Heskett( Book )
8 editions published in 1976 in English and held by 330 libraries worldwide
The service management course : cases and readings by W. Earl Sasser( Book )
7 editions published in 1991 in English and held by 316 libraries worldwide
Business logistics; physical distribution and materials management by James L Heskett( Book )
13 editions published between 1964 and 1973 in English and held by 309 libraries worldwide
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L Heskett( Book )
6 editions published in 2008 in English and held by 204 libraries worldwide
An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless
Logistics strategy : cases and concepts by Roy D Shapiro( Book )
12 editions published in 1985 in English and held by 204 libraries worldwide
The culture cycle : how to shape the unseen force that transforms performance by James L Heskett( Book )
5 editions published in 2012 in English and held by 201 libraries worldwide
Case problems in business logistics by James L Heskett( Book )
8 editions published between 1973 and 1986 in English and held by 167 libraries worldwide
Achieving breakthrough service in libraries a nationwide teleseminar by James L Heskett( visu )
5 editions published in 1994 in English and held by 133 libraries worldwide
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations
Productivity in marketing : papers of the Theodore N. Beckman Symposium on Marketing Productivity, April 22, 1965 by Theodore N. Beckman Symposium on Marketing Productivity( Book )
1 edition published in 1965 in English and held by 74 libraries worldwide
Management von Dienstleistungsunternehmen : erfolgreiche Strategien in e. Wachstumsmarkt by James L Heskett( Book )
3 editions published in 1988 in German and held by 73 libraries worldwide
Business logistics, appraisal and prospect. [Papers] by James L Heskett( Book )
5 editions published in 1965 in English and Undetermined and held by 72 libraries worldwide
Bahnbrechender Service : Standards für den Wettbewerb von morgen by James L Heskett( Book )
1 edition published in 1991 in German and held by 62 libraries worldwide
Fu wu ye de jing ying ce lue by James L Heskett( Book )
7 editions published between 1987 and 1993 in Chinese and held by 50 libraries worldwide
Culture et performances : le second souffle de l'entreprise by John P Kotter( Book )
3 editions published in 1993 in French and held by 47 libraries worldwide
 
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Alternative Names
Heskett, J. L.
Heskett, J. L., 1933-
Heskett, J. L. (James L.)
Heskett, J. L. (James L.), 1933-
Heskett, James 1933-
Heskett, Jim 1933-
Heskett, Jimmie L.
Heskett, Jimmie L., 1933-
Heskett, Jimmie Lee 1933-
Lee Heskett, Jimmie 1933-
ヘスケット, ジェイムズ・L
ヘスケット, ジェームス・L
Languages
English (136)
Chinese (8)
German (5)
French (3)
Japanese (2)
Portuguese (2)
Spanish (2)
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