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Bacal, Robert

Overview
Works: 44 works in 184 publications in 9 languages and 8,516 library holdings
Genres: Terminology  Terms and phrases 
Roles: Author
Publication Timeline
Key
Publications about Robert Bacal
Publications by Robert Bacal
Most widely held works by Robert Bacal
Perfect phrases for performance reviews : hundreds of ready-to-use phrases that describe your employees' performance (from "unacceptable" to "outstanding") by Douglas Max( Book )
17 editions published between 2002 and 2013 in English and held by 935 libraries worldwide
Provides phrases that can be used to describe employee performance, grouped into five performance levels, in seventy-four different skill areas
Perfect phrases for setting performance goals : hundreds of ready-to-use goals for any performance plan or review by Douglas Max( Book )
20 editions published between 2004 and 2011 in English and Undetermined and held by 587 libraries worldwide
This book has hundreds of ready-to-use phrases for any business occasion. From sales and profit goals to quality and productivity goals to personal development goals, this streamlined guide provides readers with the right words at the right time in every situation. Includes a guide to writing a performance plan for any employee
Performance management by Robert Bacal( Book )
27 editions published between 1999 and 2011 in 9 languages and held by 455 libraries worldwide
"Performance Management is the comprehensive source on how to get top performance and value from each employee, in a workplace climate designed to stimulate greater productivity from both managers and employees." "Much more than just a guidebook on post-performance evaluation, Performance Management will show you how to conduct goals-focused performance planning meetings, then follow them up with performance appraisals based on unambiguous data; foster a true commitment to success within each employee - instead of just compliance with little-understood rules that create distrust; and establish programs for managers and employees to work together and build upon existing positive performance."--Jacket
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation by Robert Bacal( Book )
10 editions published between 2004 and 2006 in 3 languages and held by 442 libraries worldwide
Managers guide to performance reviews by Robert Bacal( Book )
16 editions published between 2000 and 2005 in English and Chinese and held by 416 libraries worldwide
Offering a quick read on the basics of performance reviews, this guide features short, informally written chapters, bulleted lists, self-examinations, seven types of sidebars, and chapter-ending checklists of important points
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation by Robert Bacal( Book )
3 editions published in 2011 in English and held by 270 libraries worldwide
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs
How to manage performance : 24 lessons for improving performance by Robert Bacal( Book )
19 editions published between 2003 and 2015 in English and held by 245 libraries worldwide
This guide explains how to stimulate greater productivity in the workplace. The 24 rules and guidelines show readers the best way to conduct goals-focused performance meetings, foster true commitment, build upon existing positive performance, and avoid performance obstacles
The complete idiot's guide to dealing with difficult employees by Robert Bacal( Book )
9 editions published between 2000 and 2004 in English and held by 146 libraries worldwide
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers
Manager's guide to Performance management by Robert Bacal( Book )
1 edition published in 2012 in English and held by 122 libraries worldwide
The complete idiot's guide to consulting by Robert Bacal( Book )
4 editions published in 2002 in English and held by 120 libraries worldwide
Perfect phrases for managing your small business by Robert Bacal( Book )
5 editions published between 2000 and 2009 in English and held by 77 libraries worldwide
The complete book of perfect phrases for high performing sales professionals by Robert Bacal( Book )
5 editions published in 2010 in English and held by 67 libraries worldwide
McGraw-Hill's Complete Perfect Phrases series packs threePerfect Phrases titles into one comprehensive edition-givingreaders all the phrases, expertise, and guidance they need tomeet and exceed their goals
Jing li ren ji xiao guan li shou ce by Katja M Becker( Book )
2 editions published in 2004 in Chinese and held by 23 libraries worldwide
Perfect phrases for small business owners by Robert Bacal( Book )
1 edition published in 2008 in English and held by 21 libraries worldwide
Defusing hostile customers workbook : for the public sector by Robert Bacal( Book )
4 editions published between 1998 and 2010 in English and held by 19 libraries worldwide
If it wasn't for the customers I'd really like this job : stop angry, hostile customers cold while remaining professional, stress free, efficient and cool as a cucumber by Robert Bacal( Book )
2 editions published in 2011 in English and held by 18 libraries worldwide
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers
Bagaimana mengurus prestasi : 24 pengajaran untuk meningkatkan prestasi by Robert Bacal( Book )
5 editions published between 2005 and 2006 in Malay and held by 11 libraries worldwide
Ru he chu li ji xiao guan li = How to manage performance by Robert Bacal( Book )
1 edition published in 2006 in Chinese and held by 8 libraries worldwide
Perfect Phrases for Setting Performance Goals (2nd Edition) by Douglas Max( file )
1 edition published in 2010 in English and held by 0 libraries worldwide
Perfect Phrases by Douglas Max( file )
1 edition published in 2010 in English and held by 0 libraries worldwide
 
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Alternative Names
روبرت باكل
바칼, 로버트
Languages
English (119)
Chinese (12)
French (5)
Malay (5)
Spanish (3)
Thai (3)
Indonesian (1)
Korean (1)
Dutch (1)
Covers
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