Difficult conversations : how to discuss what matters most by Douglas Stone
(
Book
)
4
editions published
between
1999
and
2010
in
English
and held by
2,298
libraries
worldwide
The authors cover difficult situations in both personal and professional life.
Difficult conversations : how to discuss what matters most by Douglas Stone
(
Book
)
17
editions published
between
1999
and
2008
in
5
languages
and held by
592
libraries
worldwide
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry", or "I love you", we attempt to avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research at the Harvard Negotiation Project, [this book] walks you through a ... step-by-step approach for how to have you toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. You'll learn how to: Decipher the underlying structure of every difficult conversation; Interpret the significance of what is said -- and what is not; Identify the erroneous but deeply ingrained assumptions that keep you stuck; Manage strong emotions -- yours and theirs; Spot ways your self-image affects the conversation -- and ways the conversation affects your self-image. Filled with examples from everyday life, [this book] will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance. -Back cover.
Difficult conversations by Douglas Stone
(
Sound Recording
)
13
editions published
between
1999
and
2005
in
5
languages
and held by
269
libraries
worldwide
Shows how to handle the toughest conversations more effectively and with less anxiety.
Difficult conversations by Douglas Stone
(
Book
)
3
editions published
between
1999
and
2010
in
3
languages
and held by
30
libraries
worldwide
Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
Comment mener les discussions difficiles by Douglas Stone
(
Book
)
2
editions published
in
2001
in
French
and held by
24
libraries
worldwide
Une initiation à une méthode permettant de comprendre et de gérer tous les types de discussions conflictuelles.
Offen gesagt! : erfolgreich schwierige Gespräche meistern by Douglas Stone
(
Book
)
2
editions published
between
1999
and
2000
in
German
and held by
7
libraries
worldwide
Vanskelige samtaler(
Book
)
4
editions published
between
1999
and
2000
in
Danish and Japanese
and held by
4
libraries
worldwide
Negotiation pedagogy video series. Part three by Sheila Heen
(
visu
)
1
edition published
in
2007
in
English
and held by
3
libraries
worldwide
This video shows Professor Lawrence Susskind teaching a live executive education seminar in May 2003, interspersed with excerpts from an after-class interview. The seminar relates to the Teflex Products role simulation and debriefing session and teaches negotiating techniques to help organizational representatives manage or avoid public disputes, and deal with the media.
Svåra samtal : [hur man pratar om det som betyder mest by Douglas Stone
(
Book
)
2
editions published
between
1999
and
2002
in
Swedish
and held by
1
library
worldwide
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