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Harvey, Eric L. (Eric Lee) 1946-

Overview
Works: 9 works in 13 publications in 1 language and 316 library holdings
Genres: Handbooks and manuals 
Roles: Author
Classifications: HD57.7, 658.4092
Publication Timeline
Key
Publications about Eric L Harvey
Publications by Eric L Harvey
Most widely held works by Eric L Harvey
144 ways to walk the talk by Eric L Harvey( Book )
4 editions published between 1994 and 2012 in English and held by 157 libraries worldwide
180 ways to walk the customer service talk : the how-to handbook for everyone in your organization by Eric L Harvey( Book )
2 editions published between 1999 and 2000 in English and held by 107 libraries worldwide
Customer at the crossroads : from parable to practice by B. J Gallagher( Book )
1 edition published in 2000 in English and held by 33 libraries worldwide
The power of 10% : how small changes can make a big difference by Eric L Harvey( Book )
1 edition published in 2008 in English and held by 13 libraries worldwide
Ethics 4 everyone : the handbook for integrity-based business practices by Eric L Harvey( Book )
1 edition published in 2002 in English and held by 1 library worldwide
What to do when conflict happens ( visu )
1 edition published in 2007 in English and held by 1 library worldwide
Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment
Ethics 4 everyone by Timothy Armstrong( visu )
1 edition published in 2003 in English and held by 0 libraries worldwide
"Ethics 4 everyone ... illustrates the cause-and effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability" -- Conteneur
The manager's communication handbook : a practical guide to build understanding, support and acceptance by David Cottrell( file )
1 edition published in 2003 in English and held by 0 libraries worldwide
Leadership courage : leadership strategies for individual and organizational success by David Cottrell( file )
1 edition published in 2004 in English and held by 0 libraries worldwide
For every person in every organization, there comes a moment when he of she must have the courage to step forward and meet the needs of the time. Regardless of whether your time is now or in the future, you must be prepared and willing to seize that moment as a courageous leader
 
Alternative Names
Harvey, Eric
Languages
English (13)
Covers
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