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CRM Learning (Firm)

Works: 229 works in 395 publications in 1 language and 4,609 library holdings
Genres: Case studies  Anecdotes 
Roles: Producer
Classifications: HD30.23, 658.4
Publication Timeline
Publications about CRM Learning (Firm)
Publications by CRM Learning (Firm)
Most widely held works about CRM Learning (Firm)
Most widely held works by CRM Learning (Firm)
The Abilene paradox by Jerry B Harvey( visu )
11 editions published between 1984 and 2005 in English and held by 297 libraries worldwide
Management consultant Jerry B. Harvey illustrates the paradoxical nature of mismanaged agreement, describes symptoms of the paradox, probes the reasons behind the behavior, and offers strategies for eliminating collective decision-making confusion
Groupthink ( visu )
5 editions published between 1992 and 2006 in English and held by 164 libraries worldwide
Discusses the late Irving Janis' ideas on groupthink and an analysis of the eight symptoms of groupthink, a natural tendency to achieve agreement for the sake of group unity despite contrary facts and potentially dangerous consequences. Examines the group interactions that led to the space shuttle Challenger disaster of 1986, and includes an interview with Janis discussing groupthink
Law of the harvest ( visu )
2 editions published in 2002 in English and held by 153 libraries worldwide
Provides an enlightening look at the true meaning of "reaping what you sow" and at the importance of a strong work ethic. Viewers meet a potato farmer whose story illustrates the folly of seeking quick-fix solutions. Persistence, patience and perseverance, as well as attention to detail, are imperative: with potato farming. It takes three to four years from soil preparation to harvest; short-cuts simply don't cut it
Stephen Covey's lessons in leadership series discussion segments ( visu )
1 edition published in 2002 in English and held by 142 libraries worldwide
Contains a series of vignettes to ground your exploration of leadership "best practices" with real world examples. Demonstrates how these concepts can be used in the workplace, or they provide problem-solving opportunities for practicing these new skills. They are designed to spark discussions about the concepts presented in each of the four programs in the Stephen Covey's lessons in leadership series
Strategic planning in government not business as usual ( visu )
2 editions published in 1998 in English and held by 139 libraries worldwide
John Mercer, who initiated the drafting of the Government Performance and Results Act (GPRA), narrates this film as a team of "government employees" works through revisions in their strategic plan
The Pygmalion effect managing the power of expectations ( visu )
6 editions published in 2001 in English and held by 138 libraries worldwide
"Trainees get a complete overview of the Pygmalion effect through real-life examples, dramatic vignettes and scenes from the classic movie Pygmalion, where individuals are transformed through the positive (or negative) expectations of another"--Container
Emotional intelligence ( visu )
13 editions published between 2001 and 2009 in English and held by 93 libraries worldwide
This film focuses on interviews with emotional intelligence team members, illustrating how EI can be integrated into the workplace to enhance other knowledge and technical capabilities. It illustrates how organizations such as Kaiser Permanente, State Street Bank, and Nichols Aluminum are accessing the power of emotions to create better, more productive teams and team members
Patient diversity beyond the vital signs ( visu )
2 editions published in 2001 in English and held by 88 libraries worldwide
Illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care
Ethics 4 everyone by Eric L Harvey( visu )
6 editions published in 2003 in English and held by 81 libraries worldwide
The importance and benefits of good ethics, plus how to make better ethical decisions
The attitude virus curing negativity in the workplace ( visu )
8 editions published between 1997 and 2003 in English and held by 72 libraries worldwide
Shows how negative behaviors on the part of managers and employees can cause bad attitudes affecting teamwork and productivity. Gives examples and provides solutions. Main program is followed by video discussion segments
The Leadership challenge by James M Kouzes( visu )
5 editions published in 2003 in English and held by 69 libraries worldwide
Based on the book by James Kouzes and Barry Posner, this video dramatizes what it takes to inspire others to extraordinary achievements. Shows that leadership is not just a charismatic quality, but a skill that can be taught
After all, you're the supervisor ( visu )
5 editions published in 2002 in English and held by 64 libraries worldwide
A comprehensive training program for new and seasoned supervisors alike and provides an array of tools for use in training sessions and as folow-up to help keep training fresh. Teaches the nine components of supervisory success
It's a dog's world ( visu )
2 editions published in 2008 in English and held by 63 libraries worldwide
This video demonstrates the subtle differences between quality patient service and being treated "worse than a dog." It follows a man and his dog, both of whom are injured, through their respective medical treatments. It demonstrates the vast contrasts between disastrous and delightful patient service
Positive discipline how to resolve tough performance problems quickly....and permanently ( visu )
3 editions published in 2006 in English and held by 60 libraries worldwide
Training program for supervisors, using dramatizations of performance issues and how to solve them through positive discussion, not punitive action
Fun is good ( visu )
4 editions published in 2004 in English and held by 59 libraries worldwide
An inspirational training program that helps participants understand the importance of making work fun, featuring the St. Paul Saints minor league baseball team. Emphasizes the significance of utilizing a positive attitude and finding passion at work. Key concepts: discover your passion, bring a positive attitude, show people you care
A peacock in the land of penguins ( visu )
3 editions published between 1995 and 2002 in English and held by 56 libraries worldwide
Perry the Peacock, his co-workers, and the penguins learn diversity in the workplace
Working with you is killing me freeing yourself from emotional traps at work by Katherine Crowley( visu )
5 editions published between 2006 and 2007 in English and held by 56 libraries worldwide
Portrays realistic work scenarios and teaches how to recognize the symptoms of negative workplace relationships and the role each employee plays in these situations; how to set boundaries and control ones reactions to co-workers who cross those boundaries; how to "un-hook" from difficult interpersonal situations at work
Encouraging the heart ( visu )
3 editions published between 2000 and 2007 in English and held by 55 libraries worldwide
Shows leaders how they can find their voice and their hearts and, through personal caring and courage, mobilize people to personal and organizational greatness. Many people assume that money is the prime motivator, but shows that appreciation is more important. Desire to accomplish extraordinary things is linked to a basic human need: to be respected for who we are and recognized for the things we do. Many leaders know this from experience but few know how to act on it. Presents practical ideas for helping others believe in themselves, celebrate their uniqueness, and discover their own value. Visits a software company, a public utility, a nonprofit agency, and a manufacturer to see positive results of applying these principles
Accountability that works! [videorecording] ( visu )
6 editions published between 2003 and 2009 in English and held by 55 libraries worldwide
Provides everyone in your organization with the tools they need for a greater sense of empowerment, a higher level of effectiveness, and increased productivity. Allows viewers to observe these processes at a manufacturing plant, software design firm, and medical facility. Illustrates how to: ensure every task has a clearly defined owner and agreement; empower all to keep agreements; hold others accountable for their agreements; be accountable without being defensive; learn from mistakes, continually improving personally and professionally
The communication toolkit ( visu )
2 editions published in 2004 in English and held by 55 libraries worldwide
"A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways ... The 39 clips ... are organized into the following communication skill categories: speaking clearly, active listening, nonverbal communication, conflict, difficult conversations, group communication, presentation skills"--Container
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Alternative Names

controlled identity CRM Films

CRM Films. CRM Learning
English (95)
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