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CRM Learning (Firm)

Overview
Works: 226 works in 401 publications in 2 languages and 4,219 library holdings
Genres: Case studies  Educational films  Instructional films  Anecdotes  History  Biography 
Roles: Producer
Classifications: HD30.23, 658.4
Publication Timeline
Key
Publications about CRM Learning (Firm)
Publications by CRM Learning (Firm)
Most widely held works about CRM Learning (Firm)
 
Most widely held works by CRM Learning (Firm)
The Abilene paradox by Jerry B Harvey( visu )
11 editions published between 1984 and 2005 in English and held by 300 libraries worldwide
Management consultant Jerry B. Harvey illustrates the paradoxical nature of mismanaged agreement, describes symptoms of the paradox, probes the reasons behind the behavior, and offers strategies for eliminating collective decision-making confusion
Groupthink by Glenn Jordan( visu )
5 editions published between 1992 and 2006 in English and held by 168 libraries worldwide
Discusses the late Irving Janis' ideas on groupthink and an analysis of the eight symptoms of groupthink, a natural tendency to achieve agreement for the sake of group unity despite contrary facts and potentially dangerous consequences. Examines the group interactions that led to the space shuttle Challenger disaster of 1986, and includes an interview with Janis discussing groupthink
The Pygmalion effect managing the power of expectations ( visu )
7 editions published in 2001 in English and held by 137 libraries worldwide
"Trainees get a complete overview of the Pygmalion effect through real-life examples, dramatic vignettes and scenes from the classic movie Pygmalion, where individuals are transformed through the positive (or negative) expectations of another"--Container
Emotional intelligence ( visu )
13 editions published between 2001 and 2009 in English and held by 93 libraries worldwide
This film focuses on interviews with emotional intelligence team members, illustrating how EI can be integrated into the workplace to enchance other knowledge and technical capabilities. It illustrates how organizations such as Kaiser Permanente, State Street Bank, and Nichols Aluminum are accessing the power of emotions to create better, more productive teams and team members
Patient diversity beyond the vital signs ( visu )
2 editions published in 2001 in English and held by 89 libraries worldwide
Illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care
Ethics 4 everyone by Eric L Harvey( visu )
7 editions published in 2003 in English and Spanish and held by 82 libraries worldwide
The importance and benefits of good ethics, plus how to make better ethical decisions
The attitude virus curing negativity in the workplace ( visu )
8 editions published between 1997 and 2003 in English and held by 75 libraries worldwide
Shows how negative behaviors on the part of managers and employees can cause bad attitudes affecting teamwork and productivity. Gives examples and provides solutions. Main program is followed by video discussion segments
The Leadership challenge by James M Kouzes( visu )
6 editions published between 1990 and 2003 in English and held by 72 libraries worldwide
Dramatizes what it takes to inspire others to extraordinary achievements. Shows that leadership is not just a charismatic quality, but a skill that can be taught
After all, you're the supervisor ( visu )
5 editions published in 2002 in English and held by 66 libraries worldwide
A comprehensive training program for new and seasoned supervisors alike and provides an array of tools for use in training sessions and as folow-up to help keep training fresh. Teaches the nine components of supervisory success
It's a dog's world ( visu )
2 editions published in 2008 in English and held by 65 libraries worldwide
This video demonstrates the subtle differences between quality patient service and being treated "worse than a dog." It follows a man and his dog, both of whom are injured, through their respective medical treatments. It demonstrates the vast contrasts between disastrous and delightful patient service
Positive discipline how to resolve tough performance problems quickly....and permanently ( visu )
4 editions published in 2006 in English and Spanish and held by 62 libraries worldwide
Training program for supervisors, using dramatizations of performance issues and how to solve them through positive discussion, not punitive action
A peacock in the land of penguins ( visu )
3 editions published between 1995 and 2002 in English and held by 57 libraries worldwide
Perry the Peacock, his co-workers, and the penguins learn diversity in the workplace
Fun is good ( visu )
4 editions published in 2004 in English and held by 57 libraries worldwide
An inspirational training program that helps participants understand the importance of making work fun, featuring the St. Paul Saints minor league baseball team. Emphasizes the significance of utilizing a positive attitude and finding passion at work. Key concepts: discover your passion, bring a positive attitude, show people you care
Accountability that works! [videorecording] ( visu )
6 editions published between 2003 and 2009 in English and held by 56 libraries worldwide
Provides everyone in your organization with the tools they need for a greater sense of empowerment, a higher level of effectiveness, and increased productivity. Allows viewers to observe these processes at a manufacturing plant, software design firm, and medical facility. Illustrates how to: ensure every task has a clearly defined owner and agreement; empower all to keep agreements; hold others accountable for their agreements; be accountable without being defensive; learn from mistakes, continually improving personally and professionally
The communication toolkit ( visu )
2 editions published in 2004 in English and held by 55 libraries worldwide
"A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways ... The 39 clips ... are organized into the following communication skill categories: speaking clearly, active listening, nonverbal communication, conflict, difficult conversations, group communication, presentation skills"--Container
Working with you is killing me freeing yourself from emotional traps at work by Katherine Crowley( visu )
5 editions published between 2006 and 2007 in English and held by 55 libraries worldwide
Portrays realistic work scenarios and teaches how to recognize the symptoms of negative workplace relationships and the role each employee plays in these situations; how to set boundaries and control ones reactions to co-workers who cross those boundaries; how to "un-hook" from difficult interpersonal situations at work
Encouraging the heart ( visu )
3 editions published between 2000 and 2007 in English and held by 54 libraries worldwide
Shows leaders how they can find their voice and their hearts and, through personal caring and courage, mobilize people to personal and organizational greatness. Many people assume that money is the prime motivator, but shows that appreciation is more important. Desire to accomplish extraordinary things is linked to a basic human need: to be respected for who we are and recognized for the things we do. Many leaders know this from experience but few know how to act on it. Presents practical ideas for helping others believe in themselves, celebrate their uniqueness, and discover their own value. Visits a software company, a public utility, a nonprofit agency, and a manufacturer to see positive results of applying these principles
Leadership & self-deception ( visu )
3 editions published in 2002 in English and held by 50 libraries worldwide
Shows a dramatization of the story of Ignaz Semmelweis, a doctor who realized that if medical personnel washed hands and utensils before treating patients, the patients would be less likely to contract infections. The program begins with the dramatization, then is followed by a hosted segment
Dealing with conflict by Connie Zimmerman( visu )
5 editions published between 1992 and 2007 in English and held by 49 libraries worldwide
How to control conflict before conflict takes control. Three scenarios dramatize five positions taken by most people during conflict: avoiding, accommodating, competing, compromising and collaborating. Supervisors, employees and others will learn skills that enable everyone to work through conflict with less dependence on superiors, resulting in a healthier and more productive work environment
Team creativity ( visu )
3 editions published in 1995 in English and held by 49 libraries worldwide
Creativity-- it's often thought of as the stuff of children, when each of us is naturally imaginative and curious. But what happens when we become adults, and the world of play becomes the corporate world? How do we reinforce creativity and keep it from being stifled, particularly in groups or work teams?
 
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Alternative Names

controlled identity CRM Films

CRM Films. CRM Learning
Languages
English (104)
Spanish (2)
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