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CRM Learning (Firm)

Overview
Works: 239 works in 417 publications in 2 languages and 8,027 library holdings
Genres: Educational films  Short films  Nonfiction films  Case studies 
Roles: Producer
Classifications: HD30.23, 658.4036
Publication Timeline
Key
Publications about CRM Learning (Firm)
Publications by CRM Learning (Firm)
Most widely held works about CRM Learning (Firm)
 
Most widely held works by CRM Learning (Firm)
Coaching and training ( visu )
10 editions published in 2004 in English and held by 540 libraries worldwide
This clip, produced by CRM Learning, features how best to use effective coaching
Building trust and showing respect ( visu )
10 editions published in 2004 in English and held by 540 libraries worldwide
This clip, produced by CRM Learning, discusses how listening and acting upon employee concerns fosters a better relationship
Handling conflict ( visu )
7 editions published in 2004 in English and held by 378 libraries worldwide
This clip, produced by CRM Learning, discusses how to be sensitive to feelings when giving bad news
Motivating, encouraging, and giving positive feedback ( visu )
7 editions published in 2004 in English and held by 378 libraries worldwide
This clip, produced by CRM Learning, discusses how to recognize and motivate an employee
The Abilene paradox by Jerry Harvey( visu )
10 editions published in 2002 in English and held by 292 libraries worldwide
Management consultant Jerry B. Harvey illustrates the paradoxical nature of mismanaged agreement, describes symptoms of the paradox, probes the reasons behind the behavior, and offers strategies for eliminating collective decision-making confusion
The Pygmalion effect : managing the power of expectations ( visu )
7 editions published in 2001 in English and held by 130 libraries worldwide
"Trainees get a complete overview of the Pygmalion effect through real-life examples, dramatic vignettes and scenes from the classic movie Pygmalion, where individuals are transformed through the positive (or negative) expectations of another"--Container
Groupthink ( visu )
3 editions published in 1992 in English and held by 127 libraries worldwide
Discusses the late Irving Janis' ideas on groupthink and an analysis of the eight symptoms of groupthink, a natural tendency to achieve agreement for the sake of group unity despite contrary facts and potentially dangerous consequences. Examines the group interactions that led to the space shuttle Challenger disaster of 1986, and includes an interview with Janis discussing groupthink
Fun is Good ( visu )
4 editions published in 2004 in English and held by 97 libraries worldwide
An inspirational training program that helps participants understand the importance of making work fun, featuring the St. Paul Saints minor league baseball team. Emphasizes the significance of utilizing a positive attitude and finding passion at work. Key concepts: discover your passion, bring a positive attitude, show people you care
Emotional intelligence ( visu )
11 editions published between 2001 and 2009 in English and held by 91 libraries worldwide
This film focuses on interviews with emotional intelligence team members, illustrating how EI can be integrated into the workplace to enhance other knowledge and technical capabilities. It illustrates how organizations such as Kaiser Permanente, State Street Bank, and Nichols Aluminum are accessing the power of emotions to create better, more productive teams and team members
Patient diversity : beyond the vital signs ( visu )
2 editions published in 2001 in English and held by 84 libraries worldwide
Illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care
Ethics 4 everyone by Eric L Harvey( visu )
7 editions published in 2003 in English and Spanish and held by 79 libraries worldwide
The importance and benefits of good ethics, plus how to make better ethical decisions
Stress is a gift ( visu )
3 editions published in 2005 in English and held by 76 libraries worldwide
Can stress really benefit us? This meeting opener makes the case that it can. The program helps viewers recognize that stress and adversity do make us stronger, but leaves open for discussion the question of how much stress is good for us
Tell me a story ( visu )
2 editions published in 2013 in English and held by 74 libraries worldwide
Anyone who wants to wield true influence in an organization must be effective at telling stories. Why? Because stories capture peoples' hearts and minds; using them makes communication both memorable and meaningful. This program illustrates how leaders can use storytelling to impact such things as: creating a shared vision of the future, kick-starting new projects, highlighting lessons learned, and reinforcing the organization's brand
The attitude virus : curing negativity in the workplace ( visu )
8 editions published between 1997 and 2003 in English and held by 67 libraries worldwide
Shows how negative behaviors on the part of managers and employees can cause bad attitudes affecting teamwork and productivity. Gives examples and provides solutions
It's a dog's world ( visu )
2 editions published in 2008 in English and held by 64 libraries worldwide
This video demonstrates the subtle differences between quality patient service and being treated "worse than a dog." It follows a man and his dog, both of whom are injured, through their respective medical treatments. It demonstrates the vast contrasts between disastrous and delightful patient service
After all, you're the supervisor ( visu )
6 editions published in 2002 in English and held by 63 libraries worldwide
A comprehensive training program for new and seasoned supervisors alike and provides an array of tools for use in training sessions and as folow-up to help keep training fresh. Teaches the nine components of supervisory success
Flight 232 : power of teamwork ( visu )
2 editions published in 2011 in English and held by 61 libraries worldwide
Uses the crash of United Airlines flight 232 to demonstrate the need for team cooperation in nurturing team creativity as a critically valuable resource
Jump! meeting opener ( visu )
2 editions published in 2004 in English and held by 60 libraries worldwide
Using dynamic skydiving footage to create a metaphor between jumping out of an airplane and taking the leap into a new change, this film asks you to consider viewing change as a cycle you must work through, and ultimately as an opportunity instead of a threat.--Container
A peacock in the land of penguins ( visu )
3 editions published between 1995 and 2002 in English and held by 58 libraries worldwide
Perry the Peacock, his co-workers, and the penguins learn diversity in the workplace
The fairness factor : termination ( visu )
2 editions published in 1998 in English and held by 57 libraries worldwide
Presents strategies for terminating employees, whether due to poor performance or downsizing. Emphasizes the need for preparation, a face-to-face meeting, documentation, and follow-up
 
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Alternative Names

controlled identity CRM Films

CRM Films. CRM Learning
Languages
English (109)
Spanish (1)
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