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Beitz, Cathy

Overview
Works: 57 works in 158 publications in 2 languages and 528 library holdings
Genres: Instructional films  Nonfiction films  Case studies  Conference papers and proceedings 
Roles: Director, Producer, Author of screenplay, Author
Classifications: PN1997, 658.812
Publication Timeline
Key
Publications about Cathy Beitz
Publications by Cathy Beitz
Most widely held works by Cathy Beitz
Discussing performance ( visu )
7 editions published between 2001 and 2005 in English and held by 49 libraries worldwide
Using situational dramas, teaches the value of the job evaluation including: performance feedback, setting goals, identifying employee's training needs, and focusing on setting performance outcomes without focusing on negative trivial issues
Time challenged ( visu )
13 editions published between 2001 and 2002 in English and Chinese and held by 48 libraries worldwide
Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals, and learns how to "tackle time" head-on, prioritize tasks, and address common daily interruptions such as phone calls and e-mail
Business networking made easy ( visu )
1 edition published in 1994 in English and held by 42 libraries worldwide
Learn how to walk up to someone and break the ice, introduce yourself and others with confidence, use business cards effectively, keep the conversation going without doing all of the talking, work the room, and break away gracefully. Before your next business meeting you can become more professional, more visible, polished, and poised, which will help you create marketing opportunities and build important business relationships
Attitude is everything by Cathy Beitz( visu )
11 editions published between 1999 and 2006 in English and held by 31 libraries worldwide
Discusses the importance of listening, how to use active listening gestures, how our attitudes affect the lives of others, the importance of going the extra mile, etc
The really angry customer ( visu )
10 editions published between 1999 and 2006 in English and held by 30 libraries worldwide
Presents a half-day training session on dealing with angry customers over the telephone. Learn why customers become angry, how to approach a customer who is attacking you personally, what emotions you should avoid, when to apologize, how to turn low-quality information into high-quality information, and when and where to transfer an angry customer
Great Australian train journeys ( visu )
1 edition published in 1996 in English and held by 27 libraries worldwide
From the populated coastline cities of Melbourne and Brisbane to the most treacherous and isolated outposts Down Under, view the enormous breadth and variety of both the Australian landscape and the identity of its people. Whether you want to discover the excitement of Sydney, explore the rich history of the Aboriginal culture, or experience the mysticism of the terrain, climb aboard the trains of Australia for an unforgettable experience
Ayen's cooking school for African men ( visu )
4 editions published between 2007 and 2010 in English and held by 23 libraries worldwide
"This documentary observes an interesting battle between ancient culture and modern demand when a Sudanese woman starts a cooking school for refugee men whom have never before set foot in a kitchen. This story is a delightful look at the strength of boundaries set by ancient culture, engrained from the start of time, but the necessity to adjust them for survival in the modern world. In Sudan it is taboo for a man to cook. But when a group of refugee Sudanese men in Adelaide are found starving because they don't know what to do with a fridge full of groceries, something has to change. Ayen Kuol, a Sudanese health worker decides to challenge a million years of custom and culture and start a cooking school for African men. (Commissioned by SBS Independent, in English)"--SBS Website
Communication intelligence ( visu )
2 editions published in 2002 in English and held by 22 libraries worldwide
Even in today's casual work environment, business etiquette can mean the difference between success and failure. This video is designed to raise awareness and reinforce those social skills so important to teamwork, professionalism, and productivity
Being assertive by Pat Mitchell( visu )
7 editions published between 2002 and 2006 in English and held by 20 libraries worldwide
Program designed as a half-day group training session on intelligent communication and being assertive in the workplace. Shares the "how to's" of assertive communication and identifies other common communication styles that can cause difficulties in the workplace. Includes the following key training points: four common communication styles, barriers to being assertive, how to say "no," listening skills, and benefits of assertive communication
Mad about customer service ( visu )
4 editions published between 2003 and 2006 in English and held by 19 libraries worldwide
Illustrates some useful and not so useful ways of dealing with customers. The case study is of a young family whose baggage has been misplaced. The customer service representative has the opportunity to turn a disaster into a positive experience for the airline by resolving the problem
Dealing with customer aggression by Wilson Main( visu )
4 editions published between 1995 and 1996 in English and No Linguistic Content and held by 17 libraries worldwide
Aggressive behaviour can be any type of behaviour directed at the service giver by a customer that creates an intimidating, frightening or offensive situation. This video outlines a number of customer service guidelines for handling particularly difficult customers
Understanding customer diversity ( visu )
7 editions published between 2000 and 2006 in English and held by 16 libraries worldwide
This programme gives practical strategies to help employees stretch their comfort zone to ensure they always deliver sensational customer service
Communication intelligence ( visu )
3 editions published in 2002 in English and held by 16 libraries worldwide
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This video shares the how-tos of assertive communication and identifies other common communication styles that can cause difficulties in the workplace
Communication intelligence : being assertive ( visu )
2 editions published in 2002 in English and held by 15 libraries worldwide
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This video shares the how-tos of assertive communication and identifies other common communication styles that can cause difficulties in the workplace
Making teams work by Ash Quarry Productions( visu )
4 editions published between 1997 and 2009 in English and held by 14 libraries worldwide
This video is in two parts. Part A shows how a group of individuals develop into a team. Part B summarises some of the key themes and draws together the key learning points
The Outbound call ( visu )
5 editions published between 1999 and 2006 in English and held by 12 libraries worldwide
This program is designed as a half-day group training session on handling the outbound call
When you can't say yes ( visu )
6 editions published between 1999 and 2006 in English and Chinese and held by 11 libraries worldwide
This video shows how to say no and maintain customer service. Discovers the practical skills of showing empathy, good listening, keeping the customer informed and exceeding the customer expectations even when you have to say "no."
It's Your Call ( visu )
5 editions published between 1999 and 2006 in English and held by 10 libraries worldwide
This program is designed as a half-day group training session on owning the call and balancing the issues of quality verses quantity
The Leadership kit by Wilson Main( visu )
4 editions published between 1995 and 2005 in English and held by 9 libraries worldwide
Using a bus company as an example, this leadership kit focuses on an incident where a busload of children are nearly involved in a serious accident. As a result, the organisation goes through a transformation of empowerment, change and leadership. This kit is aimed at all middle and senior managers as well as white and blue collar workers and team leaders
Lift your game ( visu )
5 editions published between 1998 and 2005 in English and Chinese and held by 9 libraries worldwide
"Share the journey with a realistic cast of characters as they take up the challenge of tackling performance problems head on. Discover that the key to success is treating everyone with respect and allowing them to take responsibility for their own actions. Training points include: Suspend judgement, Get the facts, Maintain trust; Never show anger, Get to the root of the problem, Use open and clarifying questions, Recognise the difference between empathy and sympathy. The employee must own the problem. Avoid rescuing. Reach SMART defined goals"--Container
 
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Languages
English (101)
Chinese (3)
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