Customer service training series(
visu
)
1
edition published
in
1993
in
English
and held by
6
libraries
worldwide
Pt. 1 teaches five secrets of perfect telephone technique and five ways to improve vocal quality. Pt. 2 explains that customers expect responsiveness, assurance, tangibles, empathy, and reliability. Pt. 3 reveals the seven deadly sins in a fiery piano show at the last stop before customer service purgatory. Pt. 4 shows how to handle disappointed customers when no one is at fault, when the customer is at fault, and when the company is at fault.
Lily Tomlin(
visu
)
2
editions published
between
1992
and
1995
in
English
and held by
5
libraries
worldwide
Excerpts from television programs. Also has the two plays Miss Tomlin was in. Includes bonus fan footage of Miss Tomlin.
Ernestine peak experiences(
visu
)
1
edition published
in
1992
in
English
and held by
1
library
worldwide
Three humorous skits featuring Ernestine the telephone operator, as performed by comedienne Lily Tomlin.
Lily Tomlin customer service training series(
visu
)
1
edition published
in
1993
in
English
and held by
1
library
worldwide
Pt. 1. Ernestine, telephone operator learns five secrets of techniques and five ways to improve vocal quality. Pt. 2. Set in "Krabbie's a restaurant, Lily's characters learn that customers expect responsiveness, assurance, tangibles, empathy and reliability. Pt. 3. Lily Tomlin as a piano chanteus in Dante's Lounge reveals the seven deadly sins before customer service purgatory. Pt. 4. Shows how to handle disappointed customers when no one is at fault, when the customer and the company are at fault.
Related Identities
