skip to content

Seltman, Kent D.

Works: 6 works in 21 publications in 5 languages and 655 library holdings
Genres: History  Educational films  Internet videos 
Roles: Interviewee, Other
Classifications: PN1997, 658.913621
Publication Timeline
Publications about Kent D Seltman
Publications by Kent D Seltman
Most widely held works by Kent D Seltman
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations by Leonard L Berry( Book )
16 editions published between 2008 and 2012 in 4 languages and held by 491 libraries worldwide
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors are able to: (1) demonstrate how a great service brand evolves from the core values that nourish and protect it; (2) extrapolate instructive business lessons that apply outside healthcare; (3) illustrate the benefits of pooling talent and encouraging teamwork; (4) relate historical events and perspectives to the present-day Mayo Clinic; and (5) share inspiring stories from staff and patients. An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization
Botrīan kānbō̜rihān čhāk sutyō̜t ʻongkō̜n bō̜rikān sukkhaphāp Mayo clinic by Leonard L Berry( Book )
1 edition published in 2012 in Thai and held by 2 libraries worldwide
The Future of collaboration ( visu )
1 edition published in 2011 in English and held by 2 libraries worldwide
Adopting the next generation of technology, planning for future innovation, investing in R&D to stay ahead, these steps are all essential to the survival of any company, and, as this CNBC program demonstrates, they are all linked to collaboration. Viewers enter the digital world of Second Life and absorb lessons learned by Apple, a company that found new life after collaboration
Xiang mei yue xue guan li shi jie ding jian yi xue zhong xin de san ying zhe xue by Bei rui( file )
1 edition published in 2013 in Chinese and held by 1 library worldwide
Lições de gestão da clínica Mayo por dentro de uma das mais admiradas organizações de serviços do mundo by Leonard Berry( file )
1 edition published in 2010 in Portuguese and held by 0 libraries worldwide
Alternative Names
셀트먼, 켄트 D
セルトマン, ケント・D
English (10)
Japanese (4)
Chinese (4)
Portuguese (1)
Thai (1)
Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.