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Works: 2 works in 8 publications in 2 languages and 78 library holdings
Genres: Folklore 
Classifications: GR336.Y86, 398.2325145
Publication Timeline
Publications about 殷召义
Publications by 殷召义
Most widely held works by 殷召义
Zhongguo min jian gu shi quan shu by Jiantang Lan( Book )
7 editions published in 2007 in Chinese and held by 77 libraries worldwide
The role of interaction in service design by Zhaoyi Yin( Computer File )
1 edition published in 2012 in English and held by 1 library worldwide
Service Design is multi-disciplinary. To deal with the complexity of a system, Service Design has to integrate and link various fields of expertise, not only from the fields of design, but also from such fields as marketing, managements and engineering. Service Design, as an on going process, happens in the pre-service, service and post-service phases, in which stakeholders are involved.The core of Service Design is interaction between the service system and the users. Interaction takes the form of "service interface." Users go through a sequence of actions to complete their journeys for service. The success of a service lies in the experience that customers get from the journey to meet their expectation of service. Designing interactive Multiple Touch Points between users and the service system becomes especially important and is the topic of this thesis.This thesis focuses on the interaction between a service system and users, the purpose is to explore the role of Interaction in Service Design, and formulate principles and methods for designing such interaction
Alternative Names
Chinese (7)
English (1)
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