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Cook, Colleen 1952-

Overview
Works: 40 works in 43 publications in 1 language and 305 library holdings
Genres: Library use studies 
Roles: Editor
Classifications: Z678.85, 027.70973
Publication Timeline
Key
Publications about Colleen Cook
Publications by Colleen Cook
Most widely held works by Colleen Cook
The maturation of assessment in academic libraries the role of LibQUAL+ TM ( file )
4 editions published in 2002 in English and held by 191 libraries worldwide
Libraries are facing significant challenges thathave profound implications for their modusoperandi. Chief among the challenges are theproliferation of new technologies fordelivering library services, the plethora ofprojects vying for scarce resources, andincreasingly demanding constituencies withdiverse needs and expectations
Performance measurement and metrics the international journal for library and information sciences ( file )
1 edition published in 2002 in English and held by 23 libraries worldwide
LibQual+ spring 2003 survey ( Book )
1 edition published in 2003 in English and held by 14 libraries worldwide
ARL profiles : research libraries 2010 by William Gray Potter( Book )
1 edition published in 2011 in English and held by 14 libraries worldwide
"The current ARL report summarizes a multi-year effort that captures evidence in the form of narrative profiles as it delivers the message of the value and contributions of research libraries during transformative times. ... The Statistics and Assessment Committee discussed these themes and considered how to use them to shape the committee's future work and accelerate ARL's Statistics and Assessment work as indicated in the 2010-2012 ARL Strategic Plan."--P. [5]
LibQUAL+ spring 2003 survey institution results, University of Washington Libraries ( Computer File )
1 edition published in 2003 in English and held by 6 libraries worldwide
LibQUAL+ spring 2003 survey : Group results, AAHSL ( Book )
1 edition published in 2003 in English and held by 6 libraries worldwide
Contains information drawn from the analysis of survey responses from 308 participating institutions collected in the spring of 2003
The maturation of assessment in academic libraries : the role of LibQUAL+ ( Book )
1 edition published in 2002 in English and held by 6 libraries worldwide
LibQual+ spring 2003 survey ( Book )
1 edition published in 2003 in English and held by 3 libraries worldwide
A mixed-methods approach to the identification and measurement of academic library service quality constructs : LibQUAL+ : a dissertation by Colleen Cook( Book )
1 edition published in 2001 in English and held by 3 libraries worldwide
The purpose of the study was threefold: first, to fill a knowledge void in modeling the dimensions of library service quality from the user perspective; second, based upon the model, to develop a web-delivered, effective total market survey for service quality assessment in academic libraries; and third, using the derived instrument, to recommend a process for an ongoing program of comparative outcome measurement for academic libraries. Interviews with academic library users affirmed the presence of SERVQUAL dimensions of Assurance, Responsiveness, Empathy, Reliability and Tangibles in the service quality construct for academic libraries, and surfaced additional theoretical dimensions specific to libraries: Collections, Ubiquity of Access, Library as Place, and Self-reliance. A model of service quality supporting this construct was tested through a 56-question, web-based survey instrument, administered to 20,416 users of 43 academic libraries in spring 2001. Analysis largely affirmed the theoretical model of service quality with some modifications: Affect of Service subsumed the affective elements of SERVQUAL dimensions; Library as Place was supported as an expansion of SERVQUAL Tangibles; a proposed dimension of Self-reliance was subsumed in a dimension of Personal Control and a fourth dimension of Information Access subsumed Collections. From validity and reliability analyses of the 56-question pilot instrument, a parsimonious 25-question tool, LibQUAL+, was proposed to serve as a total market survey for academic libraries. Such surveys constitute one of the three essential customer-centered listening methods recommended from the services marketing discipline. An increasing demand for accountability in higher education, particularly for outcome measures, the globalization of information, and growing competition from for-profit information providers are drivers compelling academic library administrators to action in augmenting traditional input measurements of effectiveness with outcome, user-based assessments. In support of this movement, LibQUAL+ holds promise of serving as an effective total market survey for academic libraries
LibQual+ : Spring 2004 survey, AAHSL ( Book )
1 edition published in 2002 in English and held by 3 libraries worldwide
LibQUAL+ : 2005 LibQUAL+ reader ( Book )
1 edition published in 2005 in English and held by 2 libraries worldwide
After acquisitions au[t]omation managing the human element ( Sound Recording )
1 edition published in 1992 in English and held by 2 libraries worldwide
Association of Academic Health Sciences Libraries LibQUAL+ workshop reader ( Book )
1 edition published in 2001 in English and held by 2 libraries worldwide
LibQual+ : Spring aggregate survey results : aggregate statistics and graphs, June, 2002 ( Book )
1 edition published in 2002 in English and held by 2 libraries worldwide
LibQual+ spring 2003 survey ( Book )
1 edition published in 2003 in English and held by 2 libraries worldwide
<A> Libqual reader select articles by Martha Kyrillidou( Book )
1 edition published in 2005 in English and held by 2 libraries worldwide
Libqual+tm : a total market survey : ALA midwinter workshop reader ( Book )
1 edition published in 2003 in English and held by 2 libraries worldwide
LibQual+ 2008 survey : University of Alaska Anchorage ( Book )
1 edition published in 2008 in English and held by 1 library worldwide
LibQual+ : Spring 2004 survey, Oberlin Libraries Group ( Book )
1 edition published in 2004 in English and held by 1 library worldwide
LibQual+ spring 2003 survey ( Book )
1 edition published in 2003 in English and held by 1 library worldwide
 
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Alternative Names
Cook, C. Colleen (Carol Colleen), 1952-
Cook, Carol Colleen, 1952-
Languages
English (23)
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