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Spector, Robert 1947-

Overview
Works: 62 works in 154 publications in 4 languages and 8,133 library holdings
Genres: History  Handbooks, manuals, etc  Biography 
Roles: Speaker
Classifications: HF5415.5, 658.871
Publication Timeline
Key
Publications about Robert Spector
Publications by Robert Spector
Most widely held works by Robert Spector
The Nordstrom way the inside story of America's #1 customer service company by Robert Spector( file )
11 editions published between 1995 and 2000 in English and Undetermined and held by 1,665 libraries worldwide
"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example?"--BOOK JACKET. "In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: valuing the nobility of good service; finding and bonding with customers; serving and keeping those customers; giving frontline people the freedom to make decisions."--BOOK JACKET. "Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction."--Jacket
Amazon.com : get big fast by Robert Spector( Book )
32 editions published between 1997 and 2008 in English and German and held by 1,526 libraries worldwide
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce." In this revealing, unauthorized account, journalist Robert Spector provides a fast-paced, behind-the-scenes story of the company's creation and rise, its tumultuous present, and its uncertain future
The Nordstrom way : the inside story of America's # 1 customer service company by Robert Spector( Book )
1 edition published in 1995 in English and held by 1,006 libraries worldwide
"Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse." "Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction." "In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions."--Jacket
The mom & pop store : how the unsung heroes of the American economy are surviving and thriving by Robert Spector( Book )
3 editions published between 2009 and 2010 in English and held by 928 libraries worldwide
Business journalist Spector celebrates the history of small, independent retail stores and how mom and pop businesses across the country still thrive on attentive customer service and community support
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization by Robert Spector( Book )
5 editions published in 2005 in English and held by 784 libraries worldwide
The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, itʹs an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the worldʹs best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry. -- Publisher description
Category killers : the retail revolution and its impact on consumer culture by Robert Spector( Book )
5 editions published in 2005 in English and held by 636 libraries worldwide
"In Category Killers, veteran journalist Robert Spector argues that retail giants have done more than dramatically alter our buying experience. They've also ingeniously rewritten the retail playbook and, in the process, forever altered cultural and economic factors from traffic patterns and land-use legislation to taxation, migration, and employment." "Spector traces the rise and influence - for better and worse - of category killers from pioneer Toys "R" Us to Home Depot to Starbucks. He also examines the impact of warehouse clubs like Costco and Sam's Club, and every retailer's ultimate nemesis, Wal-Mart. Based on decades of research and investigative reporting, Category Killers provides insights into the past, present, and future of retailing."--BOOK JACKET
Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers by Robert Spector( Book )
9 editions published between 2001 and 2003 in English and held by 399 libraries worldwide
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company by Robert Spector( Book )
1 edition published in 2001 in English and held by 306 libraries worldwide
The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector( file )
9 editions published between 2012 and 2013 in English and held by 298 libraries worldwide
"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: A section on: "How To Become The Nordstrom Of Your Industry" Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service Includes extensive new interviews with current top management and top sales people Nordstrom followed a set of principles that led it to become a leader in its industry. Discover what endeared Nordstrom to its customers, and learn how to apply those same standards to your own company"--
Family trees : Simpson's centennial story by Robert Spector( Book )
3 editions published in 1990 in English and held by 61 libraries worldwide
Shared values : a history of Kimberly-Clark by Robert Spector( Book )
1 edition published in 1997 in English and held by 57 libraries worldwide
Lessons from the Nordstrom way : how companies are emulating the #1 customer service company by Robert Spector( Book )
4 editions published between 2000 and 2001 in English and Undetermined and held by 48 libraries worldwide
Banking without boundaries : a history of Security Pacific Bank Washington by Robert Spector( Book )
1 edition published in 1989 in English and held by 45 libraries worldwide
Pin lei sha shou : ling shou da zhan dui xiao fei wen hua de chong ji by Robert Spector( Book )
4 editions published between 2005 and 2006 in Chinese and held by 38 libraries worldwide
The ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of it by Bert Grant( Book )
2 editions published in 1998 in English and held by 36 libraries worldwide
The legend of Eddie Bauer by Robert Spector( Book )
2 editions published between 1994 and 2011 in English and held by 34 libraries worldwide
The Space Needle : symbol of Seattle by Robert Spector( Book )
2 editions published between 2002 and 2006 in English and held by 30 libraries worldwide
Ya ma xunAMAZON.COM : jie fu. bei zuo si he ta de tian xia di yi dian by Shi pai te( Book )
1 edition published in 2000 in Chinese and held by 24 libraries worldwide
Amazon.com : les dessous d'une aventure qui a révolutionné le monde des affaires : se propulser vers les plus hauts sommets by Robert Spector( Book )
2 editions published between 2000 and 2001 in French and held by 22 libraries worldwide
Mom & pop store : true stories from the heart of America by Robert Spector( Book )
1 edition published in 2010 in English and held by 21 libraries worldwide
 
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Alternative Names
スペクター, ロバート
Languages
English (89)
Chinese (5)
French (2)
German (1)
Covers
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