Franklin, Hardy R.

Achieving breakthrough service in libraries : a nationwide teleseminar( visu )
5 editions published in 1994 in English and held by 155 libraries worldwide
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

Customer service the heart of a library by Hardy R Franklin( visu )
1 edition published in 1993 in English and held by 97 libraries worldwide
American Library Association President, Hardy Franklin, discusses his theme of customer service to improve the quality and profile of America's libraries.

OCLC and its regional networks present an International Videoconference on the Electronic Library Tuesday, October 4, 1994, 11:30 a.m.-1:30 p.m., Eastern time, U.S by International Videoconference on the Electronic Library( visu )
2 editions published in 1994 in English and held by 73 libraries worldwide
This videoconference, emanating from Mills/James (Hilliard, Ohio) with the participation of over 650 downlink sites, focuses on the broad implications of the electronic library in the areas of reference, cataloging, resource sharing, electronic publishing and education.

The relationship between adult communication practices and public library use in a northern, urban, black ghetto by Hardy R Franklin( Book )
2 editions published in 1971 in English and held by 52 libraries worldwide

The Electronic library international videoconference( visu )
1 edition published in 1994 in English and held by 35 libraries worldwide
A teleconference held October 4, 1994 to consider the impact of rapidly developing automation on libraries and the broad professional implications of the next stage of the electronic library. Discussed are leadership roles in staff training for future developments, the role of libraries in the information highway, the relationship of libraries to society, funding the new technology, role of authors and institutions in the change, lessons of the past, choices and change in how libraries operate and behave in adapting to the electronic library, problems of integration and collaboration, document delivery and interlibrary loan.

Evaluative study of the neighborhood information center project : a report to the Cleveland Public Library by Hardy R Franklin( Book )
2 editions published in 1974 in English and held by 18 libraries worldwide

Achieving breakthrough service in libraries a national teleseminar( visu )
1 edition published in 1994 in English and held by 9 libraries worldwide
An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service.

Transcript of the International Videoconference on the Electronic Library : October 4, 1994 by International Videoconference on the Electronic Library( Book )
1 edition published in 1994 in English and held by 5 libraries worldwide
This videoconference, emanating from Mills/James (Hilliard, Ohio) with the participation of over 650 downlink sites, focuses on the broad implications of the electronic library in the areas of reference, cataloging, resource sharing, electronic publishing and education.

The Electronic library international videoconference by International Videoconference on the Electronic Library( visu )
1 edition published in 1994 in English and held by 4 libraries worldwide
This videoconference, emanating from Mills/James (Hilliard, Ohio) with the participation of over 650 downlink sites, focuses on the broad implications of the electronic library in the areas of reference, cataloging, resource sharing, electronic publishing and education.

The Illinois minorities manpower project : an evaluative study by F. William Summers( Book )
1 edition published in 1975 in English and held by 2 libraries worldwide