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Franklin, Hardy R.

Overview
Works: 20 works in 32 publications in 1 language and 454 library holdings
Genres: Case studies  Conference proceedings 
Roles: Author
Classifications: Z716.3, 021.7
Publication Timeline
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Publications about Hardy R Franklin
Publications by Hardy R Franklin
Most widely held works about Hardy R Franklin
 
Most widely held works by Hardy R Franklin
Achieving breakthrough service in libraries a nationwide teleseminar ( visu )
4 editions published in 1994 in English and held by 114 libraries worldwide
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations
OCLC and its regional networks present an International Videoconference on the Electronic Library Tuesday, October 4, 1994, 11:30 a.m.-1:30 p.m., Eastern time, U.S by International Videoconference on the Electronic Library( visu )
3 editions published in 1994 in English and held by 87 libraries worldwide
This videoconference, emanating from Mills/James (Hilliard, Ohio) with the participation of over 650 downlink sites, focuses on the broad implications of the electronic library in the area of reference, cataloging, resource sharing, electronic publishing and education
Customer service the heart of a library by Hardy R Franklin( visu )
2 editions published in 1993 in English and held by 74 libraries worldwide
American Library Association President, Hardy Franklin, discusses his theme of customer service to improve the quality and profile of America's libraries
The relationship between adult communication practices and public library use in a northern, urban, black ghetto by Hardy R Franklin( Book )
4 editions published in 1971 in English and held by 52 libraries worldwide
The Electronic library international videoconference by International Videoconference on the Electronic Library( visu )
2 editions published in 1994 in English and held by 32 libraries worldwide
A teleconference held October 4, 1994 to consider the impact of rapidly developing automation on libraries and the broad professional implications of the next stage of the electronic library. Discussed are leadership roles in staff training for future developments, the role of libraries in the information highway, the relationship of libraries to society, funding the new technology, role of authors and institutions in the change, lessons of the past, choices and change in how libraries operate and behave in adapting to the electronic library, problems of integration and collaboration, document delivery and interlibrary loan
Evaluative study of the neighborhood information center project : a report to the Cleveland Public Library by Hardy R Franklin( Book )
2 editions published in 1974 in English and held by 17 libraries worldwide
Achieving breakthrough service in libraries : a nationwide teleseminar ( Book )
1 edition published in 1994 in English and held by 11 libraries worldwide
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the workbook includes brief management case studies from libraries in the United States and several large American corporations
Achieving breakthrough service in libraries a national teleseminar ( visu )
1 edition published in 1994 in English and held by 6 libraries worldwide
An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service
Transcript of the International Videoconference on the Electronic Library : October 4, 1994 by International Videoconference on the Electronic Library( Book )
1 edition published in 1994 in English and held by 4 libraries worldwide
This videoconference, emanating from Mills/James (Hilliard, Ohio) with the participation of over 650 downlink sites, focuses on the broad implications of the electronic library in the areas of reference, cataloging, resource sharing, electronic publishing and education
Keeping Libraries Open by Hardy R Franklin( Book )
1 edition published in 1976 in English and held by 2 libraries worldwide
Major social institutions repeatedly reinforce the deprivation of the urban disadvantaged. Libraries, as the "Universities of the People," must commit themselves to the promotion of a better standard of life for all people, especially the poor. A close look at priorities is especially important if libraries are to pursue their mission in a time of financial austerity. A library should be responsive to the needs of its particular community. A possible alternative to closing branch libraries is to provide equality but not uniformity of service in all parts of a city. (Kb)
Where are We Going? by Hardy R Franklin( Book )
1 edition published in 1976 in English and held by 2 libraries worldwide
Libraries have a special obligation to provide educational opportunity to all segments of the population, especially the disadvantaged and minority groups. Libraries have made some progress in this mission, but it is important to organize to continue work. Libraries should seek systematic participation of schools in joint programs, encourage the use and development of multiethnic books and work to be more responsive to the needs of ethnic groups in their communities. Libraries are in a unique position to work for and bring about desirable social change. (Kb)
The Illinois minorities manpower project : an evaluative study by F. William Summers( Book )
1 edition published in 1975 in English and held by 2 libraries worldwide
Evaluative Study of the Neighborhood Information Center Project by Hardy R Franklin( Book )
1 edition published in 1974 in English and held by 2 libraries worldwide
The 1972-1974 Neighborhood Information Center (nic) Project was undertaken in Atlanta, Cleveland, Detroit, Houston, and Queens Borough to demonstrate that urban public libraries could be a vital force in daily living by providing free information and referrals to low income communities, and by adapting in non-traditional ways to meet neighborhood needs. This evaluation addressed system administration, project administration, and community, agency, and professional impact. Data was collected on user and request characteristics, user satisfaction, agency opinion, and interviews with 55 nic staff and library administrators; findings for each project showed that: (1) where adminstrative support was strong, consistent, and articulated to staff, nic had greater acceptance by and impact on staff, community, and agencies; (2) service was more successful where staff made themselves known in the neighborhood; and (3) high morale prevailed in all projects. All libraries conducted nic outreach and publicity efforts, and reported a high degree of acceptance and cooperation by social and service agencies; however, little local project evaluation was undertaken. The study concluded that the total project achieved its basic purposes and pioneered a new service showing promise for increased public library effectiveness. Questionnaires and tabulations are appended. (Kp)
Opening general session featuring Marian Wright Edelman, Dr. Deborah Prothrowstith, and Hardy Franklin ( Sound Recording )
1 edition published in 1994 in English and held by 1 library worldwide
Opening general session ( Sound Recording )
1 edition published in 1994 in English and held by 1 library worldwide
Libraries and the information superhighway : April 11, 1994 ( Sound Recording )
1 edition published in 1994 in English and held by 1 library worldwide
"This is a particularly challenging and exciting time for the information professions. The confluence of technology and politics bring us to the edge of what a lot of people are calling a sea change. Our event today, a celebration of one hundred years of commitment to scholarly communication at the Amerian University, will also focus on the potential and the challenges of scholarly communication in the future, the next one hundred years. In fact, our speakers will broaden that focus beyond scholarly communication per se to the challenges of providing information to all sectors of the population, at all stages of learning, and for all purposes of personal and economic development"-- Introduction
Customer service : the heart of a library : inaugural address, June 30, 1993, New Orleans by Hardy R Franklin( Book )
2 editions published in 1993 in English and held by 1 library worldwide
ALA's president's program ( Sound Recording )
1 edition published in 1994 in English and held by 1 library worldwide
Proceedings of the Third Annual Staff Meetings, January 28, 1977 : speech by Hardy R Franklin( Book )
1 edition published in 1977 in English and held by 1 library worldwide
 
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English (32)
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