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Mind Resources (Firm)

Overview
Works: 213 works in 241 publications in 1 language and 488 library holdings
Genres: Criticism, interpretation, etc  Case studies 
Classifications: HF5549.5.M63, 659.3
Publication Timeline
Key
Publications about Mind Resources (Firm)
Publications by Mind Resources (Firm)
Most widely held works by Mind Resources (Firm)
The 5 communication secrets that swept Obama to the Presidency ( visu )
1 edition published in 2009 in English and held by 41 libraries worldwide
Richard Greene demonstrates how every employee can learn to improve their communication with co-workers, customers and clients, while at the same time strengthening their connection with and commitment to the organization's mission
Fish! catch the energy, release the potential! by Charthouse Learning( visu )
4 editions published in 1998 in English and held by 24 libraries worldwide
Seattle's World Famous Pike Place Fish is an otherwise ordinary fish market that's extraordinarily successful. The work is hard and the hours are long-- yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day. They share their experiences that it's fundamental to satisfying work and delighted customers
Fun is good ( visu )
2 editions published in 2004 in English and held by 23 libraries worldwide
An inspirational training program that helps participants understand the importance of making work fun, featuring the St. Paul Saints minor league baseball team. Emphasizes the significance of utilizing a positive attitude and finding passion at work. Key concepts: discover your passion, bring a positive attitude, show people you care
Demanding customers customer care made perfect ( visu )
2 editions published between 1998 and 2005 in English and held by 15 libraries worldwide
DVD : Shows how to deal with demanding, difficult and rude customers in a way that satisfies their needs and ensures their continuing business. Every customer should be given P.E.R.F.E.C.T. treatment by being polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful
Re-imagine business excellence in a disruptive age by Thomas J Peters( visu )
2 editions published between 2004 and 2009 in English and held by 15 libraries worldwide
DVD : This programme focuses on how the business climate has changed and explores radical ways to overcome outdated company values
Encouraging the heart ( visu )
1 edition published in 2000 in English and held by 14 libraries worldwide
Shows leaders how they can find their voice and their hearts and, through personal caring and courage, mobilize people to personal and organizational greatness. Many people assume that money is the prime motivator, but shows that appreciation is more important. Desire to accomplish extraordinary things is linked to a basic human need: to be respected for who we are and recognized for the things we do. Many leaders know this from experience but few know how to act on it. Presents practical ideas for helping others believe in themselves, celebrate their uniqueness, and discover their own value. Visits a software company, a public utility, a nonprofit agency, and a manufacturer to see positive results of applying these principles
Awesome! ( visu )
2 editions published in 2005 in English and held by 11 libraries worldwide
Part 1 presents 24 Generation Y employees from a wide range of work environments who explain who this new generation is and what they need to be successful. Part 2 introduces 5 business executives, owners and consultants who present their perspectives on the challenges and opportunities the new generation brings to employers
Meeting robbers by Brent Maddock( visu )
1 edition published in 2005 in English and held by 8 libraries worldwide
Illustrates how an organization's time, money and resources are "stolen" in meetings because managers allow participants to engage in unproductive behavior. Presents concrete steps managers can take to make meetings productive
If looks could kill the power of behaviour ( visu )
1 edition published in 2004 in English and held by 7 libraries worldwide
DVD : This programme reveals that behavior can be a powerful tool, or a dangerous weapon. We can use it positively for the good of all, or we can attack with negative behavior, to enrage, wound, scare or even kill. It uncovers why an individual can be pleasant to one person, then offensive to another, simply in response to that persons behavior. Dont allow your organization to be guilty of criminal customer service. It shows you how to use positive behavior to unlock the mystery of better service. How people behave when dealing with customers or colleagues can determine the success or failure of each interaction
The leadership pickles ( visu )
3 editions published in 2009 in English and held by 6 libraries worldwide
Bob Farrelll discusses the role of leadership in an organization and the value of giving "pickles" (i.e., rewards) to staff who create a leadership-friendly environment and who provide leadership
A grander goal ( visu )
1 edition published in 2002 in English and held by 6 libraries worldwide
Takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish desire to be a role model is providing direction for young unemployed men in Uganda
The 5 values of GREAT customer service ( visu )
3 editions published between 2004 and 2009 in English and held by 5 libraries worldwide
Presents a values-based approach to serving diverse populations. Employees work on the communication skills needed to meet or exceed the service expectations of their diverse customers. Reviews the meaning of the acronym GREAT : Greet, Respect, Evaluate, Adjust, Thank
The supervisor toolkit ( visu )
1 edition published in 2004 in English and held by 5 libraries worldwide
"Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and, usually, a subordinate."--CRM Learning
Performance review ( visu )
1 edition published in 2005 in English and held by 5 libraries worldwide
Shows how performance reviews from both appraisee's and manager's points of view can often feel like a waste of time, but when handled properly by both parties, reviews can be quite productive
Taking charge of change by Kirby Timmons( visu )
1 edition published in 2004 in English and held by 5 libraries worldwide
Inspire viewers to see change not as a threat but as a personal growth opportunity. Enables everyone to embrace change and gives full support to new management philosophies
Speaking effectively-- to one or one thousand ( visu )
1 edition published in 2005 in English and held by 5 libraries worldwide
Presents four main components of public speaking: mental, visual, vocal, and verbal. The aim of the video is to help anyone to become a better, more accomplished speaker
Whale done Whale done in action ( visu )
2 editions published in 2002 in English and held by 4 libraries worldwide
Filmed on location at SeaWorld, Ken Blanchard teaches a technique used by the whale trainers that illustrates how to improve relationships by building trust, accentuating the positive, and redirecting energy when things get off track
More than a gut feeling III Más que intuición III = Mais que uma simlpes intuição III ( visu )
2 editions published between 2005 and 2009 in English and held by 4 libraries worldwide
Video focuses on: How to plan a logical, structured interview that includes pre-planned interview questions; How to recognize the importance of developing an interview plan based on thorough knowledge of the job; How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill; How to use interviewing techniques that allow for interviewer control; How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling; How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process; How to recognize why some questions cannot be legally asked in the interview process
The ten deadly sins of communication by Wilson Main( visu )
2 editions published in 2005 in English and held by 4 libraries worldwide
The way we communicate has a direct bearing on how successful we are in every avenue of our lives. Good communication is good human relations. This program identifies and demonstrates 10 common communication pitfalls
Mentoring a way of nature ( visu )
2 editions published between 1993 and 2009 in English and held by 4 libraries worldwide
Explains the process of mentoring, its benefits and how to encourage mentoring in your organisation
 
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Languages
English (35)
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