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Mind Resources (Firm)

Works: 215 works in 242 publications in 1 language and 466 library holdings
Genres: Criticism, interpretation, etc  Case studies 
Classifications: HD57.7, 659.3
Publication Timeline
Publications about Mind Resources (Firm)
Publications by Mind Resources (Firm)
Most widely held works by Mind Resources (Firm)
Fish! catch the energy, release the potential! by Charthouse Learning( visu )
4 editions published in 1998 in English and held by 24 libraries worldwide
Seattle's World Famous Pike Place Fish is an otherwise ordinary fish market that's extraordinarily successful. The work is hard and the hours are long-- yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day. They share their experiences that it's fundamental to satisfying work and delighted customers
Fun is good ( visu )
2 editions published in 2004 in English and held by 22 libraries worldwide
An inspirational training program that helps participants understand the importance of making work fun, featuring the St. Paul Saints minor league baseball team. Emphasizes the significance of utilizing a positive attitude and finding passion at work. Key concepts: discover your passion, bring a positive attitude, show people you care
The 5 communication secrets that swept Obama to the Presidency ( visu )
1 edition published in 2009 in English and held by 19 libraries worldwide
Richard Greene demonstrates how every employee can learn to improve their communication with co-workers, customers and clients, while at the same time strengthening their connection with and commitment to the organization's mission
Re-imagine business excellence in a disruptive age by Thomas J Peters( visu )
2 editions published between 2004 and 2009 in English and held by 18 libraries worldwide
DVD : This programme focuses on how the business climate has changed and explores radical ways to overcome outdated company values
Demanding customers customer care made perfect ( visu )
2 editions published between 1998 and 2005 in English and held by 15 libraries worldwide
DVD : Shows how to deal with demanding, difficult and rude customers in a way that satisfies their needs and ensures their continuing business. Every customer should be given P.E.R.F.E.C.T. treatment by being polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful
Encouraging the heart ( visu )
1 edition published in 2000 in English and held by 13 libraries worldwide
Shows leaders how they can find their voice and their hearts and, through personal caring and courage, mobilize people to personal and organizational greatness. Many people assume that money is the prime motivator, but shows that appreciation is more important. Desire to accomplish extraordinary things is linked to a basic human need: to be respected for who we are and recognized for the things we do. Many leaders know this from experience but few know how to act on it. Presents practical ideas for helping others believe in themselves, celebrate their uniqueness, and discover their own value. Visits a software company, a public utility, a nonprofit agency, and a manufacturer to see positive results of applying these principles
Awesome! ( visu )
2 editions published in 2005 in English and held by 11 libraries worldwide
Part 1 presents 24 Generation Y employees from a wide range of work environments who explain who this new generation is and what they need to be successful. Part 2 introduces 5 business executives, owners and consultants who present their perspectives on the challenges and opportunities the new generation brings to employers
Meeting robbers by Brent Maddock( visu )
1 edition published in 2005 in English and held by 8 libraries worldwide
Illustrates how an organization's time, money, and resources are "stolen" by well-intentioned employees because they lack the skills necessary to keep their meetings results-oriented. Shows how meeting managers can plan and run productive meetings which are secure from meeting robbers
If looks could kill the power of behavior ( visu )
2 editions published between 2000 and 2004 in English and held by 8 libraries worldwide
DVD : This programme reveals that behavior can be a powerful tool, or a dangerous weapon. We can use it positively for the good of all, or we can attack with negative behavior, to enrage, wound, scare or even kill. It uncovers why an individual can be pleasant to one person, then offensive to another, simply in response to that persons behavior. Dont allow your organization to be guilty of criminal customer service. It shows you how to use positive behavior to unlock the mystery of better service. How people behave when dealing with customers or colleagues can determine the success or failure of each interaction
A grander goal ( visu )
1 edition published in 2002 in English and held by 6 libraries worldwide
Takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish desire to be a role model is providing direction for young unemployed men in Uganda
The leadership pickles ( visu )
3 editions published in 2009 in English and held by 6 libraries worldwide
Bob Farrell discusses the role of leadership in an organization and the value of giving "pickles" (i.e., rewards) to staff who create a leadership-friendly environment and who provide leadership
Performance review ( visu )
1 edition published in 2005 in English and held by 5 libraries worldwide
Shows how performance reviews from both appraisee's and manager's points of view can often feel like a waste of time, but when handled properly by both parties, reviews can be quite productive
Taking charge of change by Kirby Timmons( visu )
1 edition published in 2004 in English and held by 5 libraries worldwide
Shows employees the skills necessary to understand and support change initiatives in the workplace. Identifies three stages of internal transition to help employees productively guide themselves through organizational change
Speaking effectively-- to one or one thousand ( visu )
1 edition published in 2005 in English and held by 5 libraries worldwide
Presents four main components of public speaking: mental, visual, vocal, and verbal. The aim of the video is to help anyone to become a better, more accomplished speaker
The supervisor toolkit ( visu )
1 edition published in 2004 in English and held by 5 libraries worldwide
"Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and, usually, a subordinate."--CRM Learning
The 5 values of GREAT customer service ( visu )
3 editions published between 2004 and 2009 in English and held by 5 libraries worldwide
"Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being 'number one' or providing 'first class service' are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers. The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The video ... offers a comprehensive approach to developing customer service relationships built on a foundation of respect."--Mind Resources
More than a gut feeling III Más que intuición III = Mais que uma simlpes intuição III ( visu )
2 editions published between 2005 and 2009 in English and held by 4 libraries worldwide
Video focuses on: How to plan a logical, structured interview that includes pre-planned interview questions; How to recognize the importance of developing an interview plan based on thorough knowledge of the job; How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill; How to use interviewing techniques that allow for interviewer control; How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling; How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process; How to recognize why some questions cannot be legally asked in the interview process
Mentoring a way of nature ( visu )
2 editions published between 1993 and 2009 in English and held by 4 libraries worldwide
Explains the process of mentoring, its benefits and how to encourage mentoring in your organisation
Painless performance improvement ( visu )
2 editions published in 2006 in English and held by 4 libraries worldwide
Provides managers with a simple and proven technique to help team members improve their own performance without the drama, conflict, or pain often associated with performance issues
The ten deadly sins of communication by Wilson Main( visu )
2 editions published in 2005 in English and held by 4 libraries worldwide
The way we communicate has a direct bearing on how successful we are in every avenue of our lives. Good communication is good human relations. This program identifies and demonstrates 10 common communication pitfalls
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