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Hitt, Lorin M.

Works: 6 works in 10 publications in 1 language and 11 library holdings
Roles: Author
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Publications about Lorin M Hitt
Publications by Lorin M Hitt
Most widely held works by Lorin M Hitt
Do better customers utilize electronic distribution channels? : the case of PC banking by Lorin M Hitt( Book )
3 editions published between 1999 and 2002 in English and held by 4 libraries worldwide
Firms are increasingly implementing electronic distribution strategies to augment existing physical infrastructure for product and service delivery. However, to date there has been little systematic study on how these distribution channels affect profitability. In this study we explore the revenue enhancement potential for electronic delivery in retail banking by comparing customers who utilize personal-computer based home banking ("PC Banking") to other bank customers. Our results, based on case studies and detailed customer data from four institutions, suggest that while PC banking customers appear to be more profitable, most of the differences are due to unobservable characteristics of these customers. Demographic characteristics and changes in customer behavior following the adoption of the product account for only a small fraction of the overall differences. We conclude that, at least to date, the primary value of the product is in the retention of high value customers rather than cost savings or incremental sales. Our results also suggest that it is important to distinguish behavioral changes from pre-existing customer characteristics when evaluating the impact of added electronic delivery channels
How financial firms decide on technology by Frances Frei( Book )
2 editions published in 1999 in English and held by 3 libraries worldwide
The financial services industry is a major investor in information technology (IT) in the U.S. economy; the typical bank spends as much as 15% of non-interest expenses on IT. A persistent finding of research into the performance of financial institutions is that performance and efficiency vary widely across institutions. Nowhere is this variability more visible than in the outcomes of the IT investment decisions in these institutions. his paper presents the results of an empirical investigation of IT investment decision processes in the banking industry. The purpose of this investigation is to uncover what, if anything, can be learned from the IT investment practices of banks that would help in understanding the cause of this variability in performance along with pointing toward management practices that lead to better investment decisions. Using PC banking and the development of corporate Internet sites as the case studies for this investigation, the paper reports on detailed field-based surveys of investment practices in several leading institutions
Beyond computation: information technology, organizational transformation and business performance by Erik Brynjolfsson( Article )
2 editions published in 2000 in English and held by 2 libraries worldwide
The impact of the information technology management practices on the performance of life insurance companies by Lorin M Hitt( Article )
1 edition published in 1999 in English and held by 1 library worldwide
Technology, organization and the demand for skilled labor by Timothy F Bresnahan( Article )
1 edition published in 2000 in English and held by 1 library worldwide
How financial firms decide on technology by Lorin M Hitt( Book )
1 edition published in 1998 in English and held by 0 libraries worldwide
English (10)
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