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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
James W Fairfield-Sonn |
| ISBN: | 0899309038 9780899309033 |
| OCLC Number: | 43951784 |
| Description: | xxii, 217 p. : ill. ; 22 cm. |
| Contents: | The quest for quality. How much quality is enough? -- Creating a quality culture -- Building a foundation for quality -- Making quality happen. Making quality a strategic priority -- Sharpening customer focus -- Organizing a process improvement effort -- Developing people -- Recognizing and rewarding performance -- Emerging challenges. Nurturing a learning environment -- Moving forward. |
| Responsibility: | James W. Fairfield-Sonn ; foreword by Lawrence K. Williams. |
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