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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/39756387 Title: Strategic communication in crisis management : lessons from the airline industry Author: Sally J Ray Publisher: Westport, Conn. : Quorum Books, 1999. ISBN/ISSN: 1567201539 9781567201536 OCLC:39756387

  
  

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Subjects

• Aircraft accidents.
• Airlines -- Communication systems.
• Crisis management.
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Strategic communication in crisis management : lessons from the airline industry