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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/47182321 Title: Customer fraud and business responses : let the marketer beware Author: Kelly Tian; Bill Keep Publisher: Westport, Conn. : Quorum Books, 2002. ISBN/ISSN: 1567203876 9781567203875 OCLC:47182321

  
  

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Customer fraud and business responses : let the marketer beware