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Trust and loyalty in electronic commerce : an agency theory perspective Preview this item
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Trust and loyalty in electronic commerce : an agency theory perspective

Author: Zeinab Karake-Shalhoub
Publisher: Westport, CT : Quorum Books, 2002.
Edition/Format: Book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Zeinab Karake-Shalhoub
ISBN: 1567204724 9781567204728
OCLC Number: 49305849
Description: xi, 223 p. : 24 cm.
Contents: Machine generated contents note: Foreword by John R. Petty ix --1. Establishing the Context 1 -- 2. Trust in Electronic Commerce 25 -- 3. Electronic Commerce: A Review 57 -- 4. Information Technology, Agency Theory, and Control 101 -- 5. Methodology and Development of Hypotheses 131 -- 6. Empirical Investigation 161 -- 7. Where Do We Go from Here? 187 --Bibliography 197 -- Index 219.
Responsibility: Zeinab Karake-Shalhoub ; forward by John R. Petty.
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