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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/48475428 Title: Management systems and organizational performance : the search for excellence beyond ISO9000 Author: Martin F Stankard Publisher: Westport, Conn. : Quorum Books, 2002. ISBN/ISSN: 1567204783 9781567204780 OCLC:48475428
  

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• Organizational effectiveness.
• System analysis.
• Organizational learning.
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Management systems and organizational performance : the search for excellence beyond ISO9000

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